Customer Service Representative - Water Star Inc.
Tennant Company - Newbury, OH

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Essential Job Functions:
  • Facilitate communications between sales, customer service and operations
    • Support Sales Management and Representatives with support literature, documentation and information as necessary
  • Primary Customer interface to:
    • Maintain service commitments such as order acknowledgements, drawing approvals, quality requirements and shipping documents
    • Resolve issues/concerns, calling upon other company resources for assistance
  • Direct the transfer or specifications and technical requirements between Engineering/Operations and the Customer via Request for Quotation process ensuring Customer expectations are met and the accurate transfer of information
  • Effectively manage the 'Order Book' process ensuring accurate order information, status and reporting
  • Effectively maintain the Master Customer Database, collecting and updating all information including contact information, terms, categories, etc.
  • Lead the coordination of sales and marketing events such as trade shows
  • Post product literature and website updates as directed
  • Other assignments as directed by General Manager or Sales Management
Required Skills Required Skills and Competencies:
  • Sense of urgency
  • Self-motivated
  • Manages multiple tasks well
  • Effectively integrates and manages the interface between groups
  • Exceptional organization and prioritization skills
  • Excellent written and verbal communication skills and a strong presence over the phone
Required Experience Required Education/Experience:
  • Five years of business experience in sales, inside sales, and/or customer service
  • Demonstrated experience in working with a large number of customers by phone, or in person
  • Track Record of successful job performance
  • Some background in the sciences, chemistry or engineering
  • Minimum of associates degree, bachelor preferred
  • Excellent computer skills a must, especially in Excel
  • Experience in a technical Manufacturing Product/Setting a plus

About this company
31 reviews
Tennant Company (Tennant) is engaged in designing, manufacturing and marketing solutions that create a cleaner, safer world. The...