Customer Service Representative - Water Star Inc.
Tennant Company - Newbury, OH

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Essential Job Functions:
Facilitate communications between sales, customer service and operations

Support Sales Management and Representatives with support literature, documentation and information as necessary

Primary Customer interface to:
Maintain service commitments such as order acknowledgements, drawing approvals, quality requirements and shipping documents

Resolve issues/concerns, calling upon other company resources for assistance

Direct the transfer or specifications and technical requirements between Engineering/Operations and the Customer via Request for Quotation process ensuring Customer expectations are met and the accurate transfer of information

Effectively manage the 'Order Book' process ensuring accurate order information, status and reporting

Effectively maintain the Master Customer Database, collecting and updating all information including contact information, terms, categories, etc.

Lead the coordination of sales and marketing events such as trade shows

Post product literature and website updates as directed

Other assignments as directed by General Manager or Sales Management

Required Skills

Required Skills and Competencies:
Sense of urgency

Self-motivated

Manages multiple tasks well

Effectively integrates and manages the interface between groups

Exceptional organization and prioritization skills

Excellent written and verbal communication skills and a strong presence over the phone

Required Experience

Required Education/Experience:
Five years of business experience in sales, inside sales, and/or customer service

Demonstrated experience in working with a large number of customers by phone, or in person

Track Record of successful job performance

Some background in the sciences, chemistry or engineering

Minimum of associates degree, bachelor preferred

Excellent computer skills a must, especially in Excel

Experience in a technical Manufacturing Product/Setting a plus

Tennant Company - 24 months ago - save job
About this company
27 reviews
Tennant Company (Tennant) is engaged in designing, manufacturing and marketing solutions that create a cleaner, safer world. The...