Customer Service Representative Bilingual - Full-time
Patient Account Services - Palm Harbor - Palm Harbor, FL

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GENERAL SUMMARY OF DUTIES - Works with customers to address inquiries and concerns related to the patient’s account. DUTIES INCLUDE BUT ARE NOT LIMITED TO: Talk with customers by phone or in person to obtain information needed to complete tasks Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns Reconcile accounts according to insurance contracts Review accounts for appeal requests and forward appropriately Review accounts for duplicate or charge errors, forwarding to audit if necessary Correct or add insurance information to bill account Encourage payment from patient through credit card, check or payment arrangement Answer all inquiries from customers promptly (generally the same day received) whether the inquiries are via telephone or mail Assist patient account inquiries by courteously supplying accurate and timely information, including bills Follow all guidelines and policies for PAS employees, both general policies and those specific to customer service activities Maintain a courteous and professional attitude with customers and coworkers Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement" Other duties as assignedKNOWLEDGE, SKILLS & ABILITIES Communication - communicates clearly and concisely, verbally and in writing Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations Interpersonal skills - able to work effectively with other employees, patients and external parties PC skills - demonstrates proficiency in PC applications as required Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accuratelyEDUCATION High school diploma or GED requiredEXPERIENCE At least one year of customer service experience required Relevant education may substitute experience requirementBilingual - SpanishPHYSICAL DEMANDS/WORKING CONDITIONS - Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

Requires lifting papers or boxes up to 25 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people.

Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations