Customer Service Representative I- Call Center
JPMorgan Chase - Tampa, FL

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130016534

Job Description

Job Summary

Proactively manage, coordinate, and monitor the migration of client's communication methods and security protocols with bank to ensure delivery is within agreed scope, plan, and timeframes. Manage the expectations of the client and J.P. Morgan to mutually fulfill the requirements of both parties. This individual will be responsible for the migration of approximately 75 clients per wave, and to include engaging unresponsive clients and taking incoming client calls related to the program (i.e., Call Center environment). Must be able to successfully multi-task and prioritize workload.

Duties & Responsibilities

  • Ensure assigned migrations are completed within agreed upon timeframes and with full accountability for end to end process
  • Monitor clients to ensure aged items are resolved on a timely basis and/or escalated when necessary
  • Serve as a point of escalation on behalf of the client to ensure timely issue resolution
  • Provide responses to clients and business partners via shared email box and phone
  • Adhere to all J.P. Morgan and departmental policies and procedures
  • Provide support to colleagues as needed
  • Identify and communicate process improvement opportunities
Qualifications

  • Experience managing multiple projects
  • Time management and organizational skills
  • Strong problem solving skills and ability to make swift sound judgments
  • Strong verbal and written communication skills
  • Operations or customer service experience required
  • Proficient in various desktop and internet based applications including MS Office, specifically Excel
  • Demonstrated ability to work in a team environment
  • Ability to adapt to a changing environment
  • Knowledge of file communication methods a plus (including HTTP, HTTPS, FTP, FTPS, SFTP, AS2)
  • Knowledge of file security protocols a plus (including PGP, GPG, X509)
  • Cash management and treasury services experience/knowledge preferred
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V

Job

Call Center

Primary Location

US-FL-Tampa-HO1-10430 Highland Manor / 02973

Organization

Treasury & Securities Services

Schedule

Full-time

Job Type

Standard

Shift

Day Job

Employee Status

Regular

Travel

No

Corporate Brand

J.P. Morgan

JPMorgan Chase - 17 months ago - save job - block
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About this company
5,191 reviews
At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for our...