Customer Service Representative-Second Shift
AOC Solutions - Morgantown, WV

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Customer Service Representative, Second Shift

Position Overview

This position involves customer support/accounts receivable support for our Ameren Vehicle Fleet client. The position involves receiving incoming calls from Fleet vendors in regards to payment- issuing payments and general questions. Many of the positions have a portion of their duties concentrated in one specialty area of the payment process- i.e. receiving mailed invoices- faxed invoices- processing EC Zone transactions, etc…

Essential Job Functions
  • Take incoming calls and follow- up calls from fleet service vendors
  • Issue purchase orders for fleet service
  • Distribute paperwork to those individuals assigned additional work
  • Place outgoing calls or follow up calls to certain vendors
  • Complete procedures as you provide quality customer service in a professional and courteous manner
Non-essential Job Functions
  • Organizational support and other support functions
  • Other duties as assigned
Requirements
  • High School Diploma or equivalent
  • Some customer service experience
  • Knowledge and experience with Windows, MS Office and Internet
  • Quality phone skills and etiquette along with good verbal communication skills
  • Detail oriented with strong organizational and documentation skills.
  • Some A/R or A/P experience helpful
Other Skills/Abilities
  • Office environment experience helpful
  • Learning skills
  • Problem analysis
  • Problem-solving
  • Adaptability
  • Planning and organizing
  • Attention to detail

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

AOC Solutions - 16 months ago - save job - block
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Since 1996, the AOC mission - to aggressively solve the business and technological challenges of our clients – is the core of our...