Customer Service Representatives/ Call Center
Q Pharma Inc. - Morristown, NJ

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QPharma, Inc. is growing. We have multiple openings for Customer Service Representatives (CSRs) within our high volume call center operations. In this role, the dedicated CSRs will support patients, doctors, pharmacists and other healthcare professionals in order to provide reimbursement support and patient assistance services for one of our pharmaceutical clients. Each CSR will provide the highest level of customer service when answering and routing all calls. Calls may require a triage approach and "warm transfer" to appropriate resources when scheduling patient appointments and handling all required documentation. The physician, patient, pharmacist or healthcare professions is our TOP priority and will receive prompt, courteous and polite assistance during each and every call. The dedicated CSR will project a demeanor of professionalism, knowledge and courtesy during every call.
Duties and Responsibilities: Dedicated, personalized support delivered over the phone and via our online portal. Complete investigation of insurance benefits, including information about coverage and out-of pocket costs. Collaboration with patient and doctor to assist with issues related to reimbursements, payment denials, and appeals. Benefit verification and prior authorization assistance. Respond to inquiries from sales representatives and business partners, and follow up on inquiries and requests in a timely, courteous and professional manner. Enter orders, change orders, track shipments, and enter customer notes as appropriated to complete the client transactions. This may include maintaining logs and records as required. Learn, understand and follow all company/client's policies and procedures. Maintain accuracy and productivity standards as established by management. Respect and maintain privacy and dignity of patients; maintain & assure patient confidentiality at all time according and in compliance with HIPAA.
Required competencies: Minimum 2-3 years of experience in healthcare call center or ACD environment, patient assistance, reimbursement and/or pharmacy benefit management experience preferred. MUST BE familiar with medical terminology. Must have exceptional written and verbal communication skills required. Must have solid computer skills including MS Word and Excel Must have demonstrated excellent customer service skills and experience. Strong organizational skills, detail oriented and follow-through discipline required. Able to remain calm, professional and courteous under pressure and in all circumstances. Bilingual a plus but not required. Ability to understand the importance of compliance and safety as taught during orientation and training. Must be able to provide professional references and be able to pass a criminal background check and drug screening. Work full time in Cedar Knolls, NJ.
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Q Pharma Inc. - 22 months ago - save job
About this company
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Founded in 1994, QPharma has built its reputation on delivering value to the life science and related industries through a wide range of...