Customer Service Representatives - Fresno
Alorica - Fresno, CA

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Join the Leader in the Call Center Business!

Alorica, is a leading call center solutions provider with proven expertise in customer contact solutions and business process outsourcing. We provide call center outsourcing and outbound call center services for organizations that require Excellent Interactions Every Time.

We have exisiting and new client growth and are looking for Customer Service Agents to join our team!

Job Description
The Customer Service Representative’s objective is to make new customers highly successful as quickly as possible, and to keep them satisfied and productive with our products and services on an ongoing basis. The Customer Service Representative will be the primary point of contact with the customer and will build and maintain a solid relationship based on responsiveness and trust.
Position/Skills Requirements
  • Ability to troubleshoot technical issues with little guidance
  • Exceptional conversational and problem solving skills
  • Strong relationship management skills
  • Must be able to multitask and be able to diffuse difficult situations
  • Strong Computer Knowledge
  • Excel and Word
  • High level of proficiency with Internet application such as Internet Explorer, Firefox, Outlook, Outlook Express

As an Alorica associate, you not only work for our organization—you also work for the clients we serve. Whether you’re providing customer care for a well-known wireless services provider or a Fortune 100 financial giant, a career at Alorica allows you to explore a range of fascinating industries and proudly represent some of the world’s leading brands.

We offer a comprehensive benefits program designed to support the health, wellness and financial security of our employees, from full medical coverage to generous paid holidays and vacations. Alorica’s benefits program is a vital component of your total compensation package, providing a firm foundation for today—and ensuring you and your family a healthier, brighter tomorrow.

Benefits include Medical/Prescription Coverage, Dental Coverage, Vision Coverage, Health Care Account, Dependent Care Account, Survivor/Disability Benefits, 401(k), Tuition Reimbursement, Employee Recognition Programs, Employee Referral Bonus, Direct Deposit, and much more!

Employment is based on individual merit and qualifications. Employment opportunities are provided without regard to race, color, sex, age, marital status, religion, national origin, disability or veteran status.
All your information will be kept confidential according to EEO guidelines

About this company
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Alorica Inc. is a leading customer service management provider that supports the entire customer lifecycle, from front-office customer...