Customer Service Sales Representative - Call Center
EMPRISE BANK - Wichita, KS

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Customer Service

-Engage customers according to the benchmark service standards; foster ongoing relationships that improve customer commitment; respond to customer requests, seek resolution and escalate issues as needed; troubleshoot applicable technology as needed.

Process Requests -Monitor communication queues daily; process customer applications and requests; complete necessary documentation to support customer requests and route necessary documents to appropriate pa... [more]
Customer Service -Engage customers according to the benchmark service standards; foster ongoing relationships that improve customer commitment; respond to customer requests, seek resolution and escalate issues as needed; troubleshoot applicable technology as needed.

Process Requests -Monitor communication queues daily; process customer applications and requests; complete necessary documentation to support customer requests and route necessary documents to appropriate parties; mitigate customer and bank risk by using available resources and taking appropriate action; update bank systems as needed.

Sales - Demonstrate a commitment to the Emprise sales philosophy; continuously seek sales opportunities to develop additional business through promotion of products and services to achieve goals; participate in Call Center sales activities; collaborate with other retail departments to fulfill identified financial opportunities; ensure reporting and communication is frequent and cross-functional.

Consultative Selling -Qualifies potential customers, builds rapport and establishes trust with client. Applies product and market knowledge by effectively presenting solutions to meet customer objectives. Manages and documents sales process.

Other duties as assigned within the scope and responsibility of the job.

Education Requirements
- High School Diploma or Equivalent

Additional Information/Benefits
Position Requirements

- High School Diploma
- Customer Service experience preferred.
- Bank experience preferred.
- Sales experience preferred.
- Proficiency with large server based applications and typical desktop software.

Bilingual candidates are encouraged to apply.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance, Community Volunteer Program, Flexible Spending Account

Screening Requirements: Drug Screen, Criminal Background Check, Credit Check

EMPRISE BANK - 15 months ago - save job - block
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