Customer Service Specialist
Beech-Nut Nutrition Corporation - Amsterdam, NY

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The Customer Service Specialist is responsible for managing the Beech-Nut customer order process from the time a purchase order is entered until the time it is delivered. This includes price verification, notifying customers of delays/shortages, working with customers to modify delivery schedules based product availability, working with region managers /customers on return authorizations, and working with carriers on delivery issues.

Job Functions and Responsibilities

· Manage orders received via EDI, e-mail and fax for. The orders are entered into our internal SAP system and need to be managed through invoicing and delivery.

· Will be available to address customer complaints, questions and requests related to delivery, availability, etc.

· Will resolve any pricing, delivery, shortage/damages and carrier issues.

· Key liaison between operations, sales department, brokers and the customers.

· Will work with Accounts Receivables to resolve open credit, invoice, and deduction issues.

· Will handle point-of-purchase and customer product sample request.

· Provide administrative support in order to ensure effective and efficient office operations.

· Perform other related duties as required.

Required Qualifications

· Associated degree or 6 years customer service experience

· Minimum of 2 years customer service experience

· Computer literate – proficient in Microsoft Excel and Word

· Strong verbal and written communication skills

· Able to work well under pressure and meet deadlines.

· Must be organized and able to multitask.

· Solid interpersonal skills and ability to work with all internal and external customers

Desired Qualifications

· SAP experience highly preferred

· Experience in Consumer Packaged Goods Industry

· Experience working with logistics brokers or direct scheduling

· Bachelor degree

Beech-Nut Nutrition Corporation - 12 months ago - save job