Customer Service Specialist
Manufacturing/ Distribution Company - Bartlett, IL

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Company Description:
Job Description:
Target salary: $55/60KLighting Industry experience highly preferredKey Tasks & Responsibilities Primary responsibility is to provide agencies and customers, within territory, direction and support. Collaborate with other functions of the organization to provide solutions and accurate information to fulfill and complete the order cycle. Provide direction based on voice-of-the-customer to the assembly cell. Coordinate activities to meet the customers’ needs, within the scope, and provide a superior customer experience. Includes responsibility for developing solutions for order issues. Suggests alternative products and services as necessary based on knowledge of product applications. Proactively monitoring order backlog, researching solutions and coordinating with the proper functions to identify issues, then execute corrective actions to minimize the impact. Includes identification of potential road-blocks to order fulfillment process and identification of solutions to move process forward (i.e. product substitutions, identifying system issues, shipment alternatives and costs). Monitor orders for exceptions and holds to ensure that orders do not get held up so that they may get produced and shipped in a timely manner. Develop and continually expand a comprehensive understanding of the components of the order fulfillment cycle to include the ordering process, product interpretation, lead time management, system order rules, scheduling and manufacturing objectives, product flow through distribution, tools for managing service impacts and credit guidelines.Desired Skills & ExperienceKEY RESPONSIBILITIES: Responsible for assisting agencies and customers with a broad range of customer service needs including project management, order management, product interpretation and validation and systems and process support. This position acts as a hub for service, coordinating efforts with resources across company functions as required for full service capabilities. Collaborate with Revenue Realization, Product Value Streams, Focus Factories, Quotes Managers, Sourcing, Distribution, Assembly Center and sales management in order to meet the needs of the customer. Applies specialized product knowledge as needed for service solutions. Proactively maintains ongoing relationships with key customers and interfaces with sales staff on a regular basis.

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