As part of JPMorgan Chase, a leading global financial services firm, Chase has locations nationwide to serve our home lending customers with their mortgage or home equity loans. Our Customer Service Specialists are dedicated to providing world class customer service that will maintain and grow a customer's relationship with Chase.
As a Customer Service Specialist, you will have direct phone interaction with customers to answer and resolve servicing questions and complaints about payments, loan documents and terms, taxes and insurance. You will work in an environment requiring you to listen, review multiple computer systems, type and talk to resolve complex customer issues. You will be responsible for offering other Chase products or services to meet the customer's needs. Customer Service Specialists must maintain high customer satisfaction and quality scores while meeting efficiency goals and strict schedule and attendance guidelines. You will be responsible for understanding the firm's mortgage servicing policies as well as legal compliance regulations.
POSITION WILL TRAIN 40 HOURS PER WEEK FOR THE FIRST 5 WEEKS, TRAINING MAY BE DAYS OR EVENINGS. SHIFT HOURS AFTER TRAINING WILL BE FULLTIME AND WILL FALL BETWEEN THE HOURS OF 9:00AM AND 10:00PM. MORE DETAILS WILL BE AVAILABLE DURING THE INTERVIEW PROCESS.
SOME SHIFTS WILL INCLUDE SATURDAY HOURS.
Training Class scheduled for August 12th
Minimum one year previous customer service experience preferred. Strong customer focus is preferred with the ability to answer inquiries, provide information, consult with customers and manage difficult customer interactions.
Excellent communication, analytical and problem solving skills
Strong PC skills with the ability to multi-task while on the phone
Ability to work well on a team and focus on results; ability to be adaptable and flexible
High school diploma or equivalent required
Bilingual English/Spanish a plus but not required
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
US-AZ-Tempe-150 University Dr - Bld G / 02980
Retail Financial Services
JPMorgan Chase - 12 months ago
At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for our...