Customer Service Specialist I - Mortgage Servicing - Tempe, Arizona
JPMorgan Chase - Tempe, AZ

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130058661

Job Description

As part of JPMorgan Chase, a leading global financial services firm, Chase has locations nationwide to serve our home lending customers with their mortgage or home equity loans. Our Customer Service Specialists are dedicated to providing world class customer service that will maintain and grow a customer's relationship with Chase.

As a Customer Service Specialist, you will have direct phone interaction with customers to answer and resolve servicing questions and complaints about payments, loan documents and terms, taxes and insurance. You will work in an environment requiring you to listen, review multiple computer systems, type and talk to resolve complex customer issues. You will be responsible for offering other Chase products or services to meet the customer's needs. Customer Service Specialists must maintain high customer satisfaction and quality scores while meeting efficiency goals and strict schedule and attendance guidelines. You will be responsible for understanding the firm's mortgage servicing policies as well as legal compliance regulations.

POSITION WILL TRAIN 40 HOURS PER WEEK FOR THE FIRST 5 WEEKS, TRAINING MAY BE DAYS OR EVENINGS. SHIFT HOURS AFTER TRAINING WILL BE FULLTIME AND WILL FALL BETWEEN THE HOURS OF 9:00AM AND 10:00PM. MORE DETAILS WILL BE AVAILABLE DURING THE INTERVIEW PROCESS.

SOME SHIFTS WILL INCLUDE SATURDAY HOURS.

Training Class scheduled for August 12th

Qualifications

Qualifications

Minimum one year previous customer service experience preferred. Strong customer focus is preferred with the ability to answer inquiries, provide information, consult with customers and manage difficult customer interactions.

Excellent communication, analytical and problem solving skills

Strong PC skills with the ability to multi-task while on the phone

Ability to work well on a team and focus on results; ability to be adaptable and flexible

High school diploma or equivalent required

Bilingual English/Spanish a plus but not required

JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.

Job

Customer Service

Primary Location

US-AZ-Tempe-150 University Dr - Bld G / 02980

Organization

Retail Financial Services

Schedule

Full-time

Job Type

Standard

Shift

Day Job

Employee Status

Regular

Corporate Brand

Chase

JPMorgan Chase - 12 months ago - save job - block
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