Customer Service, In-store Home Delivery Coworker
IKEA - East Palo Alto, CA

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To secure a positive shopping experience for our Customers at the in-store Home Delivery area and provide an attractive day out for the whole family.

YOUR ASSIGNMENT Your tasks will include: *Ensure timely and accurate delivery of customer merchandise *Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded *Complete general routines and ensure housekeeping is of the highest standard. *Adhere to inventory control procedures and security policies *Follow all IKEA cashier balancing policies and procedures *Complete any necessary return or exchange procedures to maintain correct stock levels and serve the customer *Ensure that returns/exchanges are done accurately and in a timely manner *Assemble furniture when required to determine quality/usage issues *Communicate the IKEA returns policy to other co-workers and customers *Demonstrate a good understanding of policies, routines and procedures within your area of responsibility. *Communicate to managers any customer issues/concerns that cannot be resolved *Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement. YOUR PROFILE Your knowledge, skills and experience include: Knowledge/Experience: *0-6 months of experience in the following knowledge areas: *Good mathematical ability and cash handling experience *Good customer service, and verbal communication skills *Experience in a cash handling or customer service environment Capabilities/Motivation: *Knowledge and interest in Home Furnishings *Effective verbal and written skills in the English language *Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers. *Ability to work independently and in groups *Basic computer skills *Prefer fast-paced, retail work environment *Basic math skills Additional Information *Work Location: Fast-paced, deadline driven, high volume retail store *Physical/Mental Demands (Essential Functions): Having the ability to access and observe all areas of the store; to handle multiple and changing priorities/deadlines and moderate stress; to communicate with customers and co-workers and manage conflict; to lift and move 50 lbs (25 kg); to use the PC for extended periods during the shift; to wear PPE (personal protective equipment); and to use small power tools and related equipment. *Physical/Mental Demands (Non Essential Functions): Bending, stretching, reaching, climbing, lifting and wearing required IKEA uniform GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

Additional Information : This is an HL1 position requiring 12-19 hours per week. This position requires the availability to work some nights and the availability to work Saturdays and Sundays. Job ID 149566BR Removal Date 12/05/2012

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Since its founding in 1943, IKEA has offered a wide range of home furnishings and accessories of good design and function, at prices so low...