Customer Service, In-store Home Delivery Coworker
IKEA - Washington, DC

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To secure a positive shopping experience for our Customers at the in-store Home Delivery area and provide an attractive day out for the whole family.

YOUR ASSIGNMENT Your tasks will include: *Ensure timely and accurate delivery of customer merchandise *Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded *Complete general routines and ensure housekeeping is of the highest standard. *Adhere to inventory control procedures and security policies *Follow all IKEA cashier balancing policies and procedures *Complete any necessary return or exchange procedures to maintain correct stock levels and serve the customer *Ensure that returns/exchanges are done accurately and in a timely manner *Assemble furniture when required to determine quality/usage issues *Communicate the IKEA returns policy to other co-workers and customers *Demonstrate a good understanding of policies, routines and procedures within your area of responsibility. *Communicate to managers any customer issues/concerns that cannot be resolved *Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement. YOUR PROFILE Your knowledge, skills and experience include: Knowledge/Experience: *0-6 months of experience in the following knowledge areas: *Good mathematical ability and cash handling experience *Good customer service, and verbal communication skills *Experience in a cash handling or customer service environment Capabilities/Motivation: *Knowledge and interest in Home Furnishings *Effective verbal and written skills in the English language *Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers. *Ability to work independently and in groups *Basic computer skills *Prefer fast-paced, retail work environment *Basic math skills Additional Information *Work Location: Fast-paced, deadline driven, high volume retail store *Physical/Mental Demands (Essential Functions): Having the ability to access and observe all areas of the store; to handle multiple and changing priorities/deadlines and moderate stress; to communicate with customers and co-workers and manage conflict; to lift and move 50 lbs (25 kg); to use the PC for extended periods during the shift; to wear PPE (personal protective equipment); and to use small power tools and related equipment. *Physical/Mental Demands (Non Essential Functions): Bending, stretching, reaching, climbing, lifting and wearing required IKEA uniform GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

Additional Information : 3 Part - time positions

These are HL1 positions for 12 hours up to 19.5 hours per week. This positions require the availability to work some week days, some week nights and the availability to work Saturdays and Sundays along with specific department needs. Job ID 152311BR Removal Date 12/17/2012

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Since its founding in 1943, IKEA has offered a wide range of home furnishings and accessories of good design and function, at prices so low...