1-2 years of customer service experience
- Process borrower deferment, forbearance and repayment option forms in a timely and accurate manner.
- Process borrower correspondence by reviewing inquiries and information provided, confirms validity, and perform updates as needed.
- Correct discrepancies identified by internal reporting.
Excellent data entry skills
Demonstrates strong written and verbal communication skills
Demonstrates efficient time management skills and ability to work within established deadlines
High School Diploma or equivalent
Sallie Mae is a federal government contractor. Should this position support a government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions.
Sallie Mae, founded 28 years ago, provides funds for educational loans, primarily federally guaranteed student loans originated under the...