The Customer Success Advisor (CSA) is a trusted advisor (technical and otherwise) to our customers, helping ensure customers achieve success with their implementations and return on their investments. They work with roles from admin to VP of Sales to ensure that customer relationship activities support the strategic objectives of the company. They will also be expected to establish strong business partnerships with a network of client contacts to maximize potential sales opportunities.
The CSAs will work in a strict consulting capacity to develop and present the BigMachines brand to our customers. CSAs are an integral part of our organization and should be our advocates of diplomacy and neutrality when it comes to making our customers happy and successful, driving customer service improvement based on customer feedback and a quality approach.
We are looking for a CSA who is creative, organized, a self-starter, and is able to set and keep to his or her own schedule of customer visits. For this position, the CSA will work primarily from their home in the Seattle area and have 50-60% travel to a regional customer portfolio.
Please Note: Aptitude testing is required for all positions
BA or BS from a reputable 4-year college or university
2-7 years’ experience in account management, customer support, or client facing roles
Ability to manage and execute on multiple, critical projects simultaneously.
Strong business acumen
Travel for onsite visits to customers
Foundational consulting skills
Proven ability to communicate with multiple audiences in written, verbal, and presentation formats
Excellent strategic, problem solving, and organizational skills
Strong focus on customer satisfaction
Strong industry networking capabilities