Provide excellent customer support in all customer interactions. Responsible for ensuring accurate completion of daily test processing and respond to customer calls in a professional, knowledgeable and timely manner to help deepen customer relationships and loyalty. You are responsible for taking a team approach to daily problem solving to ensure customers satisfaction.
l. Ensure completion of daily test processing within quality and turn around standards 60%
• Prepare incoming mail for processing.
• Complete data entry and packing reports.
• Determine best shipping method and post outgoing test results.
• Log daily shipment activity and any production issues into the daily log.
ll. Provide professional and informed responses to customer requests 35%
• Provide knowledgeable answers to customers about materials and services via phone, fax or email. Partner with Manager to understand all CPP products and services.
• Resolve customer issues and make recommendations for corrections to systems or procedures as necessary.
lll. Ensure completion of all routine office activities 5%
• Communicate with IT and Facilities concerning equipment and office supplies.
• Partner with staff in Mountain View office to resolve various accounting or other issues affecting Scoring operations.
• Complete Scoring billing process accurately and send Scoring billings to Order Processing every week for final processing.
• Excellent verbal and written communications skills
• Demonstrated problem solving skills and detail orientation.
• Ability to work independently
• Demonstrated administrative skills
Ability to lift up to 20 lbs and package reports in large quantities
CPP, Inc. - 22 months ago