Customer Support Analyst
Systemware PS - Dallas-Fort Worth, TX

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Systemware Professional Services delivers innovative technology services to companies that are leaders in their industries. Our consulting team helps turn a business vision into reality.
We are hiring technology consultants with the following skillset to work with us on an important client project:
Customer Support Analyst

Job Overview:
This is not an engineering role. This role is focused on break/fix restoration of service. This role engages with the business user, IT engineering and store team member.
Following the ITIL framework, utilize the Incident Management process to identify, perform and document the steps required to restore service to impacted business services. Take the necessary actions to proactively ensure a stable environment for the defined business functions. The members of this team will spend a considerable amount of time walking non-technical team members through the actions needed to achieve restoration of service.

Job Qualifications:
Strong foundation in Windows and AIX server hardware and operating systems.
Very strong problem solving and analytical skills.
Base knowledge of server network infrastructure connectivity.

Other skill requirements:
Effective verbal and written communication and collaboration skills.
Microsoft application knowledge a plus (Office 365, Excel etc.).
Some iDevice knowledge a plus.
SQL Server knowledge a plus.
Knowledge with tools such as TSM, SCOM, TeamQuest and VMware a plus.
All applicants must be legally eligible to work for any employer in the U.S. (Systemware PS does not subcontract) Out-of-town candidates must be willing to pay their own relocation and interview costs.
If you are looking to advance your career, applying for a job with Systemware PS is a smart move. Systemware PS is committed to long-term growth by building relationships with the most innovative, talented IT professionals. Contact us at 972-239-0200 to discuss your career goals so we can take the next step together.
Systemware and Systemware Professional Services are Equal Opportunity Employers (M/F/D/V).

Systemware PS - 13 months ago - save job - block
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