Customer Support Assistant - Tucson, AZ
AppLabs - Tucson, AZ

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Essential Job Functions

Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.

Records call on account history record with results of the inquiry; initiates required confirmation.

Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Qualifications

Basic Qualifications

High school diploma or G.E.D.

Zero or more years of customer service or other telephone experience

Experience working with organizational functions and personnel

Experience working with fax machines, computer software, and telephone technology

Experience working with and skilled in the use of help desk software

Other Qualifications

US Citizen or Green Card Holder

Position is on-site in Tucson, AZ

Basic business and analytical problem solving skills

Basic communication skills

Ability to follow oral and written directions

CSC is an Equal Opportunity Employer M/F/D/V

AppLabs - 14 months ago - save job - block
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