Customer Support Center Greeter - Administrative Assistant
The Vitamin Shoppe - North Bergen, NJ

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Essential Qualifications:


High School Diploma, GED, or equivalent combination of intellectual instruction and work experience.

Required Knowledge:

Basic understanding of business service functions.

Strong working knowledge of MS Office (Word, Excel, Outlook and Visio).

Experience Required:

1-3 years receptionist experience.

Skill and Ability:

Positive and professional phone manner with excellent communication, interpersonal and customer service skills.
Consistently presents an appropriate and professional appearance and demeanor.

Dependable and reliable; consistently demonstrates punctuality.

Proven ability to multi-task and work with competing priorities; ability to identify and rank top priority.

Strong attention to detail.

Ability to learn new concepts quickly.

Job Description:
The Customer Support Center Greeter-Administrative Assistant handles the day-to-day functions of the front desk and provides administrative support to the Human Resources Department. The Customer Support Center Greeter-Administrative Assistant sets the tone for the customer service reputation of the corporate office and provides a branded first impression to visitors as they walk through the front door and to those that call the company. The Customer Support Center Greeter-Administrative Assistant is responsible for greeting all visitors, answering all incoming calls and directing the callers to the appropriate company representative in an efficient and courteous manner.

Essential Functions:

Welcome/Greet Visitors in a Warm, Friendly and Professional Manner
  • Create a positive first impression of the company to visitors and associates, establishing eye contact and greeting enthusiastically.
  • Utilize Lobby Trac software to log and track visitors which will include the printing of custom designed visitor passes with details like expiration date, visit area and host being visited.
  • Provide necessary information to visitors and notify the associate their visitor has arrived.
  • Maintain appropriate business attire that conveys a professional reflection on the company.
  • Maintain reception area, neat and professional.
Answer, Screen and Re-Direct all Incoming Telephone Calls as Appropriate
  • Answer all incoming telephone calls promptly and courteously.
  • Screen telephone calls to direct callers to appropriate associate.
  • Enthusiastically answer questions about company to include address, directions and contact information.
  • Maintain calm demeanor during stressful situations or with irate callers.
Provide Administrative Support to the Human Resources Department
  • Update the Company‚Äôs organizational charts on a monthly basis.
  • Draft monthly new hire announcements and associate promotions e-mails.
  • Book travel arrangements for candidate travel, and for associate travel to the CSC for training purposes.
  • Order department supplies adhering to budgetary guidelines.
  • Create POs and process department invoices. Assist with monthly accruals.
  • Place catering orders for company-sponsored training workshops as directed.
  • Assist with the preparation and distribution of bulk mailings.
  • Scan personnel files and other documents requested or subpoenaed and distribute to appropriate party.
  • Prepare documents for filing in alpha sort.
  • Exercise good judgment at all times and maintain a high level of confidentiality.
Other Functions:
  • Cross-train associates in all aspects of the Customer Support Center Greeter-Administrative Assistant.
  • Perform all duties as assigned by Manager of Associate Relations accurately and timely, and in a cooperative manner.
  • Promote teamwork by building positive working relationships with all associates and visitors by being cooperative and providing assistance when needed.
  • Ensure security measures are followed in accordance to directions received by the Facilities Loss Prevention Manager.
Our competitive salary and benefits package includes matching 401K, an Employee Stock Purchase Plan, medical, dental insurance, vision-care plan, prescription drug coverage, disability benefits, confidential employee assistance program, health advocacy program, life insurance, flexible spending accounts, paid time off, paid holidays, associate discount, a credit union, an on-site gym and wellness programs.

About this company
249 reviews
Vitamin Shoppe helps vitamin-takers meet their recommended daily requirements. The fast-growing company sells vitamins, supplements, and...