Customer Support Officer / Account Executive
DCKAP - Union City, CA

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DCKAP is

  • looking for a Customer Support Officer / Account Executive. This is an Entry-Mid Level position. We are looking for someone aggressive, Go-getter, who is passionate towards customer service, customer support and can WOW the prospects/customers. Sales and Technology experience is a huge plus as this position also involves account management. (24 Hour response for the right candidate)

    Job Description:
    • Answer In-Bound Quote Requests, Prospect Client Quote requests online, enter them into CRM, answer preliminary customer queries.
    • Lead generation & Find Prospective clients and turn them into customers. Farm and grow the account with excellent customer service.
    • Connect the leads to the Pre-Sales/Technical Team and co-ordinate a discussion with the technical team.
    • Co-ordinate with the pre-sales team for an estimate, email work & price estimate to the prospective clients.
    • Follow-up through the sales process to close the lead / (work on statement of work, paperwork).
    • Provide Customer Support / (any escalations), Account Management / to the customers and ensure client needs are handled well by our technical staff.
    • Excellent Phone Skills, People Skills, Great Communication Skills.
    About Us:

    DCKAP working on a global delivery model is a software provider, a product & application development, software services & Technology consulting company, delivering technology driven business solutions that meet the strategic objectives of our clients. Headquartered in Fremont, CA, offices in Dallas, TX, London, UK, Germany and software development centers in Chennai, India, we are rapidly growing and looking for talented sales people.