Customer Support Rep/Part-Time/Bilingual
Viverae, Inc. - Dallas, TX

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The part-time Member Support Representative provides telephonic, secure message and email promotional support of the services and programs offered as part of Viverae’s health management programs. Working closely with the Manager of Promotional Outreach, the Member Support Representative ensures that members are in compliance with their company’s program and are appropriately scheduled for their screenings and telephonic follow-up appointments, as well as providing other types of support to employers and members. Member Support Representatives are expected to model healthy lifestyles, corporate values and high integrity.

Supports the Health Center in all capacities
Demonstrates sufficient knowledge of all clients’ programs, services and incentives
Schedules follow-up appointments via phone calls, secure messages, and emails
Fields incoming phone calls appropriately and responds to incoming secure messages
Prepares laboratory packets or other off-site screening formalities
Assists members with VHMS registration and/or login issues
Ensures the privacy and confidentiality of members’ personal health information
Assists with data-entry, file maintenance and other administrative tasks
Maintains a thorough knowledge of applicable Viverae policies and procedures
Miscellaneous delivery projects and duties as assigned

1-2 years experience in a call center or other customer care-related environment
Strong interpersonal and communication skills
Excellent organizational skills
Works well individually and as part of a team, and maintains an upbeat, positive attitude
Able to use Microsoft Office Suite (Word, PowerPoint, Excel), email and the Internet
Bilingual (English/Spanish) a plus