Customer Support Rep-National Accounts (S1357 - 98)
S.P. Richards - Smyrna, GA

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Summary: Provide customer service to National Accounts, Internet, and government resellers. Work with the accounts' corporate and regional office facilitating centralized purchasing, delivery, billing, and general inquiry.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Field incoming ACD customer phone calls.
• Facilitate quotes for special orders, delivery & set-up orders, and large volume orders.
• Answer product related questions and provide information from manufacturers.
• Order Entry.
• Facilitate returns and follow up on credits.
• Maintain archive file on electronic communication.
• Fulfill customer requests for proof of delivery or invoice copies.
• Provide information to SPR branches regarding Megas' programs and their service requirements.
• Standard work hours are 8:30 a.m. to 5:30 p.m., Monday - Friday.
Competencies:
Communication
Computer Skills
Customer Focus
Delivers Results
Dependability
Interpersonal Skills
Problem Solving/Analysis
Required Skills:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:
Microsoft Word and Excel, e-mail

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sit; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee is occasionally required to lift up to 10 pounds. The vision requirements include close vision, distance vision, peripheral vision and the ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

S.P. Richards - 14 months ago - save job - block
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About this company
21 reviews
S.P. Richards has plenty of parts to play as a genuine office supplier. The subsidiary of Genuine Parts is a leading distributor of office...