Customer Support Specialist - Madison, WI
Weather Central, LP - Madison, WI

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Innovative and creative professional will be part of a multi-disciplinary team of user experience designers, visual designers and product managers committed to developing innovative, easy-to-use, best-of-breed next-generation weather applications. The Senior User Experience Designer will provide mentorship and direction to members of the design team.

Essential Duties and Responsibilities
  • Develop and iterate user interaction concepts through wireframe mockups, storyboards, and/or prototypes (paper and/or online).
  • Design user interface details, including creating wireframe mockups and writing detailed user interaction functional specifications for new functionality and behaviors. Maintain and update design specifications during development.
  • Track progress and work with Designers and Product Managers to resolve design challenges.
  • Work with development, product managers, marketing, and customers to evaluate, prioritize and clarify requirements and future enhancements.
  • Work closely with development on implementation issues and resolve all questions of software behavior.
  • Evaluate, identify and implement relevant industry standards, best practices into WSI products and the development process.
  • Embed design processes into the product development life cycle. Will identify and recommend process improvements.
  • Lead the usability testing/user research activities and establish and evangelize user interface guidelines and design patterns.
  • Will work on multiple projects at once.
  • All other job responsibilities as deemed critical to the job.
Education and Training
  • Bachelor’s degree, Masters preferred, in Human Factors, User Interaction Design, Information Design, or a related discipline.
  • 7+ years experience as an interaction designer or user interface designer
  • Experience designing interactive applications for Windows, Web and mobile platforms.
Skills, Experience and Abilities
  • Experience in user research including formal usability testing.
  • Experience in developing User Models and application designs from initial concept to product release.
  • Experience with all flavors of user-centered design methodologies and processes including:
  • Development of customer use cases and extraction of requirements.
  • Diagramming of business processes and interaction flows.
  • Design and implementation of usability studies.
  • Track record of being a strong project team leader and a go-to person.
  • Strong writing and presentation skills as well as demonstrable visual communication skills.
  • Ability to interact effectively with other design professionals as well as developers.
  • Experience creating wireframe mockups using Visio or similar products
  • Must be self-motivated to prioritize and manage work load, and meet critical project milestones and deadlines. Project estimation skills.
  • Weather industry knowledge a real plus.

Work Environment and Physical Requirements
  • Normal office environment
  • Sitting for extended periods of time
  • Working in a confined area
  • Using a keyboard to enter, retrieve or transform words or data
  • Lifting and/or carrying objects 20-50 pounds
  • Climbing ladders, scaffolding, and the like.
  • Working alone with limited interaction with other personnel

To Apply:
Please, email your resume, cover letter, salary expectations to . Please, put code: SUID-25 in the subject line.