Customer Technical Support (Help Desk) Entry-Level BiG -
Chanhassen, MN
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Job Description
PLEASE NOTE: This is NOT a remote position. This position will be located at our corporate heardquarters in Chanhassen, MN
Duties and Responsibilities
Application Support Specialist - Web Applications, FTP Technical Support Specialist
Oversee application support requests from customers with primary duty handling log-in issues received.
Handle high volume ticket system while prioritizing tickets via phone and email
Maintain positive customer focused attitude at all times
Escalate unresolved issues to appropriate contact as necesary
Follow up onescalated tickets to ensure attention and resolution
Manage web-based applications, workflows, ad-hoc data requests
Monitoring application health, conducting simple message deliverability tests and helping clients with file transfer processes.
Account management and tracking concerns and issues in the ticketing system
Qualifications
Education and Experience
Associates degree OR related technical training OR equivalent work experience
Ideal candidates would have previous experience supporting web application within the employee recognition field
1-2 years previous tech support experience
Advanced to Expert Excel skills
Skills and Abilities
Ability to manage difficult situations
Flexible and adaptable to change: able to work in a fast-paced highly variable environment.
Excellent multi-tasking and time management skils
Must have a background supporting SaaS based web applications
Must have a strong customer service skills
Must have excellent interpersonal and verbal communication skills
Excellent problem solving and critical thinking skills
Self-starter and self-motivated able to work independently
Comfortable with email support- must have excellent written communication skill
Candidates will be required to take a written communication test and simulation for solving customer complaints.
ATTENTION 3rd Party Recruiters:
Business Impact Group (BiG) does not accept solicitations from third party recruiters. Unsolicited resumes sent through our Applicant Traciking System (ATS) or directly shall become property of Business Impact Group and no fee will be paid. Thank you!
Additional Information
All your information will be kept confidential according to EEO guidelines. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. BIG - 30+ days ago
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