DHS VOLUNTEER - Community Resource Navig...
The City and County of Denver - Denver, CO

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Denver Department of Human Services (DDHS) is seeking two full-time Community Resource Navigators for their Lobby. Under the supervision of our nonprofit partner, Hunger Free Colorado , the Volunteer Community Resource Navigator performs supervisory and administrative work in assisting the public through social service programs and facilitates their need for community resources, and services. The Volunteer Community Resource Navigator will be providing clients who are waiting in the lobby with application assistance for many federal assistance programs and information on proper verifications. The Community Resource Navigator will also help to guide clients to the appropriate areas for their needs. If you are interested in this volunteer opportunity, please visit the Giving and Volunteer Program at: www.denvergov.org/volunteer

For more information, DO NOT APPLY TO THIS POSTING, please visit: www.denvergov.org/volunteer

Job Responsibilities:
Willing to commit to 6 months (minimally), and a minimum of 4 hours per day, three days a week preferably (Must be consistent throughout the 6 months). The purpose of this position is to ensure that clients receive assistance with their state program application, answers to questions regarding the programs and resources. The Community Resource Navigator will support populations and work as a partner in acquiring proper resources for walk-in clients. The Community Resource Navigator has a working knowledge of social agencies to identify the appropriate programs, locate sources of support and navigate the process to assist the client in accessing services for assistance. The Community Resource Navigator brings an unbiased opinion working with the agency and client to serve in the best interest of the client. Direct Client Services: Identify support needs of families, youth, children, individuals and seniors and plan for appropriate services. The Community Resource Navigator will help answer questions regarding basic needs, such as LEAP payment assistance, food pantries, clothing banks, transportation, prescriptions, and all public assistance programs that clients may apply for through Denver Human Services. The Community Resource Navigator will work collaboratively with Denver Human Service internal staff, fellow volunteers, and refer to external community partners and agencies. Resource Tracking Activity: The Community Resource Navigator should possess general computer skills, basic typing skills, the ability to navigate the Internet, possess excellent communication, be customer service oriented, be comfortable working with the general public, be detail oriented, the ability to multi-task, and have strong interpersonal skills. He or she must be culturally sensitive and sensitive to the needs of all clients. It is also very important that the volunteer be empathetic and understand the needs of internal and external customers and the Denver community. Client confidentiality must be maintained at all times. Working Conditions: The Community Resource Navigator’s office space will be located at the Denver Department of Human Services agency. The working hours may differ from time to time depending on the needs of the program. The available volunteer hours will be between Monday through Friday, 8:00 A.M. until 4:30 P.M.

Qualifications:
This is at minimum a 12- hour up to full-time 40-hour per week commitment. Knowledge and Skills Requirements: The Community Resource Navigator must possess excellent written and communication skills. This position requires the volunteer to be bilingual. The successful candidates will posses strong knowledge of local community resources and services including federal assistance programs administered through the Department of Human Services and local charitable assistance programs. The Community Resource Navigator must be culturally sensitive and be comfortable engaging and working with a diverse population. Client confidentiality must be maintained at all times. Must possess excellent organizational skills and have the capacity to manage many challenging tasks and competing priorities. The Community Resource Navigator must possess a competent level of computer literacy. The Community Resource Navigator must be especially sensitive to the needs of all individuals seeking help and assist in helping the client to eliminate barriers to accessing any assistance programs they may qualify for.

Additional Information:
Recruiter: LL

This is an unpaid volunteer opportunity with Denver Human Services.

For more information, DO NOT APPLY TO THIS POSTING, please visit: www.denvergov.org/volunteer .

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