City of New York - Manhattan, NY

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HRA serves more than three million New York City residents annually through a diverse array of programs and services. The newly created Office of Client Advocacy ensures clients have access to information, services and benefits, and feel empowered and informed when accessing HRA services. Our clients, over one million of whom are not U.S. citizens, speak 85 different languages. The Office of Refugee and Immigrant Affairs (ORIA) ensures that limited English proficient (LEP) and immigrant residents have equal access to HRA’s services and benefits in accordance with federal, state and local laws. ORIA works collaboratively with HRA’s diverse program areas to support appropriate service provision, develop policies and give staff the tools they need to provide excellent customer service to all of our clients.

To advance the Mayor’s vision to fight poverty and income inequality, prevent homelessness and improve service delivery, HRA is recruiting for a Director of Immigrant Eligibility and Access in ORIA who will manage a team of approximately five (5), work with Agency partners to improve immigrant access to HRA’s services and ensure that accurate eligibility determinations for immigrants are made, oversee and provide guidance to ORIA’s immigrant eligibility training team, and develop and maintain relationships with key stakeholders.

He/she will be responsible for promoting access and equal opportunity to social services and benefits for those in the immigrant community throughout New York City, collaborate with HRA program areas to assess existing policies and procedures and make recommendations to improve service delivery for those in the immigrant community, work collaboratively with the Office of Constituent Services (OCS) to assess complaints about discrimination, access and sensitivity, and coordinate with various stakeholders to develop comprehensive HRA policies and procedures that improve service delivery to all clients.

Working under the Executive Director of ORIA, with wide latitude for independent initiative and decision, the Director of Immigrant Eligibility and Access will:

• Work collaboratively with HRA program areas to develop and monitor HRA policies and
service provision to immigrant clients.

• Oversee and provide guidance to:

1) a team of immigrant eligibility trainers and analysts who are responsible for developing
and delivering trainings on immigrant eligibility for HRA benefits and services to HRA
staff, assessing the effectiveness of trainings and providing follow-up to staff and sites
that need further assistance.

2) staff who are responsible for responding to inquiries from staff who need help
determining whether an immigrant client is eligible for public benefits and analyzing
those inquiries to understand where deeper training is needed and what changes to
procedures need to be made

• Liaise between HRA’s programs and community partners, key leaders and organizations,
including immigrant-serving community-based organizations and other City and Mayoral
agencies to address barriers that immigrant clients face; provide updates on HRA
initiatives, language and immigrant access, and to respond to questions.

• Liaise with New York State on immigrant eligibility matters.

Minimum Qual Requirements

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Preferred Skills

• Graduate level studies in: law, public policy/administration, government, management or
other related fields.

• Knowledge of HRA and related social service policies at city, state and federal levels.

• Knowledge of immigration law/immigrant eligibility for public benefits.

• Knowledge of community issues, particularly immigrant needs and/or experience serving
immigrant communities.

• Ability to work effectively and collaboratively with a range of people.

• Management/supervisory experience.

• Experience with statistics, records-keeping and data analysis.

• Excellent communication skills, writing, and presentation skills.

• Ability to manage projects; excellent follow-through.

• Technology fluent: proficiency in Microsoft Suite of programs, ability to create databases,
spreadsheets, list serves, PowerPoint presentations, etc.

•Ability to exercise complete discretion when handling sensitive or confidential information.

• Highly motivated individual, self-starter who can make solid independent judgment.

• Ability to work under pressure, meet deadlines and easily adapt to new circumstances.

• Excellent strategic and public relations skills.

• Team player who can work collaboratively, model kindness and respect for all.

• Bi-lingual skills a plus.

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Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

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