Monte Carlo - Las Vegas, NV

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Answers all incoming calls concerning maintenance and repairs needed on property and at off-site locations.
  • Inputs call details into computer system using HotSOS.
  • Assigns work and messages calls to Engineering employees.
  • Responds to life safety system and fire alarm panel, locates area of alarm, and dispatches it to Engineering personnel to take action.
  • Performs data entry for timekeeping purposes into an Access database.
  • Records all personnel call-in slips for the department.
  • Maintains dispatch log of all activities performed throughout the day.
  • Maintains an accurate accounting of time and activities in emergency situations.
  • Performs other job related duties as assigned.


    • At least 6 months administrative experience.
    • At least 6 months high end-high volume customer service experience.
    • Basic knowledge of Microsoft Excel, Word, and HotSOS.
    • Excellent customer service skills.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • Able to effectively communicate in English, in both written and oral forms.

    • At least 3 years experience in guest service.
    • At least 2 years of Front Desk or Hotel experience.
    • Strong working knowledge of LMS System, Opera and other Operating systems.
    • Bilingual.
    • Previous experience working in a similar resort setting.

    About this company
    75 reviews
    It's not your imagination -- MGM Resorts International (formerly MGM MIRAGE) is one of the world's largest gaming firms. The...