DTW-General Manager
Sky Chefs Inc. - Detroit, MI

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Role Purpose Statement: The job incumbent ensures the competitiveness of all activities at the Customer Service Center (CSC) and is responsible for planning, steering and coordinating activities, including Procurement/Manufacturing/Logistics/HR/Finance/Quality and customer service activities of the CSC in order to achieve targets and objectives.

Main Accountabilities
Business Strategy, Policies and Tools

Contribute to the definition of the CSC/regional strategy

Develop and execute the implementation of the CSC strategy

Ensure compliance with the policies provided by regions and Corporate

Managing Business

Ensure the development of an annual business plan and budgeting for the CSC based on the regional specific objectives and strategy in coordination with the relevant interfaces

Ensure the development and implementation of short- and mid-term planning on products and services in coordination with Sales & Services and other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations

Oversee the CSC''s economic and operating performance. Ensure that the CSC is managed and controlled efficiently in line with the company''s framework and market requirements. Lead the CSC to achieve the budget targets and initiate corrective actions if necessary

Ensure optimal deployment of human, technical, financial and material resources

Ensure that the CSC''s work methods are in line with the company standards and customer contracts

Initiate capital expenditure requests

Initiate and control continuous optimization of processes

Ensure the compliance with safety, health, environmental and quality guidelines provided by corporate and local regulations and customer requirements

Ensure clear communication and close co-operation with all relevant internal and external interfaces

Where applicable: ensure the procurement/purchase of all materials and services needed at the CSC in line with the company''s standards

Ensure that the area of responsibility is properly organized, staffed and directed

Guide, motivate and develop the subordinate employees within the Human Resources Policy

Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team

Make the company''s values and management principles live in the department(s)

Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations

Participate and support company sponsored initiatives such as Global Quality Standard (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Employee Safety

Key Performance Indicators (KPI)


Quality score (GQS)

Labor cost

Food cost

Frequency and severity of work accidents

Days on Hand

Absenteeism rate

Staff turnover rate


People Development/Succession Planning

GPS-System/Performance Management Process

If applicable: customer satisfaction index

Required Skills

Bachelor''s degree or equivalent experience required

At least ten years of relevant management/operations experience required

Industry experience in manufacturing strongly preferred, Food Manufacturing a plus

Working knowledge of lean manufacturing

Excellent communication skills both verbal and written

Ability to build, develop, and maintain strong cross-functional teams, employee relations and union relations

Experience in managing multiple departments

Successful record in stretching to exceed Corporate expectations

Polished presentation and interpersonal skills

Good knowledge of Microsoft Office and Windows-based computer applications

Required Experience

About this company
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