The primary role of Product Support is to address and resolve client issues and requests that are coming in from the sales, account, and product management teams. Product Support Specialists work as an interface between these business units and the software development teams to resolve issues and to process requests.
RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Provide assistance to client inquiries on Aspen Automotive products
Triage product support requests – assign to the proper department
Manage inquiries from the time they are received until the inquiry has been resolved
Utilize CRM Solution Database and department resources for product knowledge.
Document client transactions in CRM database
Assist in special projects-report generation, testing, research etc. as needed.
Provide periodic status updates to management
Generate database reports using prebuilt SQL queries
The above outlines the principal work and responsibilities in the job and does not specify each and every task that might be performed.
Prior client support experience is required, 1 -2 years;
Working knowledge of Microsoft Office, including Word, Excel and Outlook required;
Problem solving and analysis skills required;
Must have extreme attention to detail;
Excellent verbal & written communication skills;
Excellent time management skills, with the ability to work with deadlines;
Knowledge of SQL queries is preferred;
Documentation skills required
Aspen Marketing Services, a leading global marketing services firm and division of Epsilon, builds long-term relationships with clients. From the grass roots of local business to the top Fortune 100, Aspen Marketing Services creates and executes impactful programs built to engage, sell and retain customers. Clients benefit from Aspen's comprehensive portfolio of in-house marketing capabilities, including digital marketing, advanced analytics, direct marketing, experiential and event marketing, word-of-mouth and multi-cultural marketing. To learn more about Aspen, please visit http://www.aspenms.com/or follow us on Facebook atwww.facebook.com/aspenmarketingservices.
Alliance Data® (NYSE: ADS) and its combined businesses is North America’s largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today’s most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data employs more than 10,000 associates at approximately 70 locations worldwide. Alliance Data is a leading provider of marketing-driven credit solutions, and is the parent company of Epsilon®, a leading provider of multi-channel, data-driven technologies andmarketing services, and LoyaltyOne®, which owns and operates the AIR MILES® Reward Program, Canada’s premier coalition loyalty program. For more information about the company, visit our web site, www.AllianceData.com , or you can follow us on Twitter at www.Twitter.com/AllianceData
Aspen Marketing is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state or local law. Aspen Marketing is committed to hiring veterans and military spouses. Aspen Marketing offers a competitive salary and comprehensive benefits.