Data Capture/Security Manager - Norcross, GA
Recall - Norcross, GA

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This individual will be responsible for the Data Capture, Data Integrity and Data Security functions for DMS-Digital across all sites in North America (~6 permanent and 1-5 temporary sites).
Position will also be responsible for the development of the security policies around customer's digital information, setting best practices and policies for Recall's customers. This individual will oversee the setup / installation of the data security and data integrity portions of new customer setups.
• Is responsible for all Data Capture processing and infrastructure across North America, including:
• Managing quality and profitability of Data Capture among Digital customers
• Delivers systems and services that meet or exceed Service Level Agreements (SLA) while identifying and implementing continuous improvement initiatives
• Provide support to the Sales Team by assisting in setting standard and ad hoc pricing for Data Capture among new customers, including leveraging technology to reduce costs and enhance offerings to customers
• Managing Vendor and international Recall relationships (quality & costs) for off-shore data capture (both manual data entry and Optical Character Recognition (OCR))
• Setting up workflow and process for new deals across the various Data Capture offerings (starting with setting up Kodak Capture Pro jobs that meet requirements for each deal and including all data transfers and storage of images / indexed values from the point of scan through delivery to customer
• Is responsible for all Data Integrity processing and infrastructure across North America, including:
• Establishing and maintaining best practices to ensure integrity of data captured (implementing quality controls to ensure all images are named/saved correctly, are backed up, are of appropriate quality and file structure and are not corrupted at any point in the service delivery process)
• Establishing and maintaining best practices for billing / billing automation for the Data Capture and Imaging portion of DMS-Digital (ensure Recall recognizes all revenue generated from each deal)
• Is responsible for all Data Security processing and infrastructure across North America, including:
• Working with IT to establish and maintain best practices to ensure security of customer data as it is captured, transferred and stored
• Working with IT to continuously probe the process and equipment for weaknesses and resolve any weaknesses that are identified
Position Requirements
• Bachelors Degree (Required)
• Six Sigma Trained (Preferred)
• MBA (Preferred)
• Project Management Trained (Preferred)
• 5-10 years of managing large, sometimes remote and sometimes customer facing, teams (Required)
• P&L Experience (Highly preferred)
• Management of Production Data Entry (Highly preferred)
• IT security development / roll-out (Highly preferred)
• Experience with creating custom jobs and leveraging capabilities of Kodak Capture Pro Software (Preferred)
• Self-starter: motivated and capable of working with limited direction
• Technical Aptitude: must have excellent analytical, quantitative, and problem solving skills. Proven ability to establish and monitor standards and metrics and manage performance of a large team
• Communication, Presentation and Facilitation: must possess excellent communication and group facilitation skills across all organizational levels
• Coaching: able to coach, develop and mentor team members in execution of customer requirements
• Cross Functional: must be able to bridge across functional groups (Business, IT, internal and external) and build effective working relationships
• Project Management: must have a track record of success leading teams of individuals and leveraging resources across an organization
• Clear thinking around the ability to prioritize and balance multiple ongoing tasks and initiatives, and communicating clearly and concisely to all key stakeholders

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