Data Conversion Specialist - Retirement Plan Services
John Hancock - Boston, MA

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Key Focus:
The Data Conversion Specialist will build and maintain data process management throughout the life cycle of the 401k plan in a bundled services environment.

Establish payroll data flow and feedback files as it relates to the specific plan's provisions and existing payroll data sets by working with payroll providers, plan sponsors and internal parties and setting expectations and effectively responding to questions.

Quarterback the implementation of payroll processing both incoming and outgoing by addressing business needs in a time sensitive environment.

Analyze specific data requirements for the 401(k) recordkeeping system as it relates to available data from specific payroll providers and/or internal plan sponsor data systems.

Manage high profile cases which may require negotiation with external parties and other internal departments to minimize financial exposure.

Document procedures and protocols for the customized needs of the plan sponsor by mapping required data elements and identifying additional data requirements as necessary.

Contribute to and identify opportunities for process improvements, detect trends and patterns of escalating issues within a changing environment where on-going product development is in process.

Integrate, analyze and manipulate data to ensure integrity and data gaps as it relates to conversion and/or payroll data requirements and successful on-going plan administration in the bundled plan environment.

Maintain knowledge of bundled on-going administrative requirements of a plan and how that impacts the data requirements for implementation and the administrative procedures that need to be established or modified.

Bachelor's degree

At least 10 years of relevant work experience in the 401k defined contribution bundled environment.

At least 5 years of work experience with payroll data interfaces and 401(k) payroll conversions.

Excellent mathematical, programming and analytical skills.

Strong project management and organizational skills.

Ability to manage competing prioritizes and continuously deliver on expectations

Take ownership for escalated issues generated by assigned caseload and/or team and inform appropriate parties.

Strong verbal and written communication skills.

Familiarity with ADP, Ceridian, Paychex, and other payroll providers is highly advantageous.

Working knowledge of SPARK formatted files and the differences in SPARK formatted files between payroll vendors.

About John Hancock:
At John Hancock you will find a wealth of opportunity both professionally and personally. Whether you take advantage of our continuous training and development offerings or participate in community events, you will have the opportunity to grow. We offer careers from Investments to IT, Finance to Marketing, Sales to Legal, and Actuarial to Human Resources, to name a few.

John Hancock is a subsidiary of Manulife Financial, a leading Canadian-based financial services group serving millions of customers principally in Asia, Canada and the US, but have other operations in as many as 21 countries around the globe. The Company offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Each product and service employees its own team to support the sales, marketing, customer service, analysis, and senior management responsibilities.

For more information about our benefits and organization please visit

Agency submissions and contacts are by invitation only and must be initiated by John Hancock's Recruiting Department only. Unsolicited agency submissions will not be honored.


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From our humble beginnings in 1862 as a four person company formed in a single room, the name John Hancock, one of our nation's forefathers...