Dedicated Account Coordinator-OxyWellness
Viverae, Inc. - Dallas, TX

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The Dedicated OxyWellness Coordinator will be responsible for day-to-day first tier client service requests and needs. This position will provide broad client support through direct client interactions. This role requires the ability to efficiently multi-task and provide exceptional customer service. The ideal candidate must be able to communicate very clearly and effectively in both written and verbal formats.

Provide administrative and logistics support to a dedicated Program Manager for one of Viverae’s key clients
Manage day-to-day client issues/needs
Provide high-level service to support the retention of the key client including detailed request of client issues, timely response and follow up; project tracking/monitoring, client reporting, and monitoring/tracking customer service concerns and expectations
Customer service that exceeds the client’s expectations and maintains positive relationships while resolving issues
Identify, understand and resolve client issues while keeping the dedicated Program Manager and key stakeholders of other departments informed of issue status
Escalate high-level issues to ensure appropriate response and resolution
Assist with client meetings whether live, via webinar or conference call, as delegated by the dedicated Program Manager
Work directly with marketing and communication efforts to manage and distribute communications for each client site
Scheduling monthly calls for the dedicated Program Manager and each site coordinator
Internal application management, working directly with the client’s site coordinators to update the health management system
Responsible for mailings and shipments to client sites across the U.S.
Other duties as assigned/special projects

Bachelor’s degree with 2 years professional experience preferred
Marketing experience preferred but not necessary
Strong verbal and written communication skills
Ability to work effectively and confidently with clients, team members, and management
Must be flexible and willing to undertake a wide variety of tasks
Ability to handle complex logistics for multiple projects at once and develop creative solutions to challenges
Responsive, accountable, and possesses a strong customer focus
Ability to take initiative, work independently, and make quick and confident decisions
Proactive approach to customer service and passionate about helping people
Personalities that are personable, approachable, confident, and adaptable will excel in the role
Ability to travel up to 30% (US only)

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