Dedicated Services Technician - Nortel
Strategic Products and Services - New York, NY

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Works independently or in tandem with other technicians, is responsible for installing, maintaining and repairing enterprise-level business Nortel communication systems for a Fortune 500 company throughout New York City.

Responsibilities:
  • Ability to install, implement and service complex voice/data communications systems including the Nortel portfolio, Norstar, BCM and CS1K and their associated adjuncts.
  • Diagnoses complex system failures, identifies alternative solutions, and implements the appropriate corrective action(s).
  • Develops and maintains positive customer relations by ensuring that customer requests are handled in an efficient, effective and timely manner.
  • Provides technical expertise to supervisory personnel in the technical planning of installations.
  • Performs site surveys of complex facilities.
  • Supports the “out of hours” support team as necessary.
  • Attends training and meetings as required.
  • Miscellaneous duties as assigned.

Qualifications:

POSITION REQUIREMENTS

Education: High School Diploma or GED. Avaya or CompTIA certifications preferred.

Experience: 3-5 years of technical support experience

Related Job Skills:
  • Ability to implement, upgrade and service complex voice/data communications systems. Including the Nortel portfolio of Norstar, BCM and CS1K, Call Pilot, Meridian Mail and Symposium.
  • Nortel Certification CS1000 required.
  • Ability to perform field upgrades for Nortel equipment and associated peripheral software.
  • Demonstrated senior ability to utilize PC skills related to voice/data system installation and service.
  • Demonstrated senior ability within a "repair service" environment solving complex service problems.
  • Senior ability and technical knowledge required to diagnose complex system failures, develop alternatives and implement appropriate corrective actions.
  • Demonstrated ability to perform programming and hardware changes
  • Follow established company policies, work rules and technical procedures
  • Willingness to work overtime on various projects and assignments when required.
  • Demonstrated ability to independently complete site surveys of complex facilities.
  • Ability to provide technical expertise to supervisory personnel in the technical planning of installations.
  • Must be able to participate in and pass Background Checks and or Drug Screening
Personal Competencies:
  • Superior technical analytical skills.
  • Strong interpersonal and communication skills.
  • Strong personal management skills associated with time reporting, expense reconciliation and daily productivity management.
  • The ability to work independently and meet deadlines with minimum supervision.
  • The ability to remain calm, responsive and effective “under fire”.
  • Strong personal management skills associated with time reporting, expense reconciliation and daily productivity management.
  • Strong customer service, follow-up and organizational skills.
  • Ability to work in a fast-paced, customer-service oriented environment.
  • Intellectual curiosity and the desire to constantly keep up with new aspects of the technology.

About this company
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Established in 1988, Strategic Products and Services (SPS) is one of Avaya's largest authorized Business Partners and a leading provider of...