Dedicated Technician - Augusta, ME
Carousel Industries - Augusta, ME

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Position Overview:
On a day to day basis the desired candidate will be required to work with team members from the State of Maine to complete requests from internal customers. Position does require travel to State sites in Augusta, Hallowell, Gardiner, Vassalboro, Skowhegan, and Lewiston for onsite MAC work. Additional MAC work to be completed remotely for all State sites. Candidate will be responsible for accurately updating customer ticketing system as well as end user and team members from the State. Candidate will be responsible for replacing phones, programming systems including but not limited to Definity, S8xxx, Intuity VM, Aura Messaging, CMS agents, etc. Candidate will be required to support VoIP and provide troubleshooting through to resolution. Juniper knowledge is desired as well as basic understanding of IP / Data networks.


Program system configurations of PBX/Avaya/Servers, S8700 a plus

Program sets (digital and analog ports, software translations).

Hardware/software upgrades/Firmware

Conduct regularly scheduled backups and tape/disk rotation.

Document Preventative Maintenance routine.

Moves, Additions and Changes

Program system configuration changes, additions or deletions.

Add or remove telephones.

Add, change or delete software. Program requested feature changes.

Add or remove PBX/KSU system circuits.

Add or delete digital or analog PBX/KSU system trunk lines including T1s, VPNs, COs.

Conduct backup after every change.

Voicemail Support

Program hardware/software system configurations (Modular Messaging).

Hardware/software version upgrades.

Password resets.

Program feature changes.

Add or delete user mailboxes.

Add or delete distribution lists.


Provide break/fix services on telephones.

Replace telephones.

Troubleshoot and problems diagnose station cabling.

Repair station cabling and jacks.

Assist in identification and resolution of other vendor line/circuit problems, reaching a solution.

Troubleshoot issues related to lines/trunks.

Coordinate and act as focal point for problem resolution involving service provider.

Required Knowledge and Experience:
Education: Minimum of a High school degree.

Must hold current AVAYA ACS, ACIS or higher certification.

Knowledge of: Avaya CM6, Session Mgr, CMS, MM, SIP.

Must have detailed knowledge of VoIP environment.

Must possess basic diagnostic skills. Desired candidate should be able to troubleshoot from beginning to end and provide detailed information on resolution.

Basic understanding of how a vector flows and possess ability to be able to recommend a solution if needed.

Desired candidate must possess excellent verbal and written communication skills.

Minimum of 5 years experience with Avaya equipment – Definity, Communication Manager, Modular Messaging

Avaya certification in PBX, programming knowledge.

IP and data networking experience a plus.