Defense Readiness Unit Specialist, SOCOM - Coronado, CA
CSC - San Diego, CA

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Job Title

:

Defense Readiness Unit Specialist, SOCOM - Coronado, CA

Requisition ID

:

1200OXI

Job Category

:

Customer Services

Primary Location

:

USA-CA: CALIFORNIA-SAN DIEGO

Schedule

:

Full-time

Remote Work Authorized

:

No

Relocation Assistance

:

Not Available

Travel

:

No

Clearance Level

:

Secret

Job Posting

:

Nov 27, 2012, 4:23:35 PM

Description

Defense Readiness Unit Specialist to work with a team of technical professionals responsible for the implementation and the operations and maintenance of the DefenseReady software suite located on Coronado, California.

Essential Job Functions

Provide administrative technical support for DefenseReady hardware and software.

Install, troubleshoot, service, and repair all related hardware, software and networks supporting the DefenseReady software, Use Remedy program to properly account for work performed.

Perform unique software configurations.

Responds to Trouble Tickets as directed.

Provides technical guidance as well as troubleshooting (to a degree required to isolate malfunctions to a specific

Hardware, Software, Driver or Operating System), installation, removal, and replacement of defective hardware

components, drivers and equipment, the installation and configuration of PC operating systems and the end user's desktop applications.

Assists end users on the use of System Software, Peripherals and Applications while onsite.

Must work well both individually and with others.

Qualifications

Basic Qualifications

High school diploma or G.E.D.

Zero or more years of customer service or other telephone experience

Experience working with organizational functions and personnel

Experience working with fax machines, computer software, and telephone technology

Experience working with and skilled in the use of help desk software

Other Qualifications

Basic business and analytical problem solving skills

Basic communication skills

Ability to follow oral and written directions

Fully adjudicated Secret clearance

1 year of Help Desk Experience

Military Personnel experience desired

Preferred Experience

Remedy Ticketing system

Experience supporting Windows Operating Systems

Excellent written and verbal communication skills

Ability to troubleshoot technical and complex computer/network related issues

Must enjoy assisting people in need of technical assistance in a tactful manner

Ability to accurately recall policies and procedures

Ability to multitask

ITIL v3 Foundations Certification (preferred)

CSC is an Equal Opportunity Employer M/F/D/V

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