Defense Readiness Unit Specialist, SOCOM - Coronado, CA
USA-CA: CALIFORNIA-SAN DIEGO
Remote Work Authorized
Nov 27, 2012, 4:23:35 PM
Defense Readiness Unit Specialist to work with a team of technical professionals responsible for the implementation and the operations and maintenance of the DefenseReady software suite located on Coronado, California.
Essential Job Functions
Provide administrative technical support for DefenseReady hardware and software.
Install, troubleshoot, service, and repair all related hardware, software and networks supporting the DefenseReady software, Use Remedy program to properly account for work performed.
Perform unique software configurations.
Responds to Trouble Tickets as directed.
Provides technical guidance as well as troubleshooting (to a degree required to isolate malfunctions to a specific
Hardware, Software, Driver or Operating System), installation, removal, and replacement of defective hardware
components, drivers and equipment, the installation and configuration of PC operating systems and the end user's desktop applications.
Assists end users on the use of System Software, Peripherals and Applications while onsite.
Must work well both individually and with others.
High school diploma or G.E.D.
Zero or more years of customer service or other telephone experience
Experience working with organizational functions and personnel
Experience working with fax machines, computer software, and telephone technology
Experience working with and skilled in the use of help desk software
Basic business and analytical problem solving skills
Basic communication skills
Ability to follow oral and written directions
Fully adjudicated Secret clearance
1 year of Help Desk Experience
Military Personnel experience desired
Remedy Ticketing system
Experience supporting Windows Operating Systems
Excellent written and verbal communication skills
Ability to troubleshoot technical and complex computer/network related issues
Must enjoy assisting people in need of technical assistance in a tactful manner
Ability to accurately recall policies and procedures
Ability to multitask
ITIL v3 Foundations Certification (preferred)
CSC is an Equal Opportunity Employer M/F/D/V
For over 50 years, CSC has been a leader in the global IT industry.
Early on, we were instrumental in the rise of the U.S. space...