Nestle Direct Store Delivery
The Nestlé DSD Company operates all Direct Store Delivery (DSD) for Nestlé USA. The division serves Nestlé's products, including the field DSD sales organization, supply chain planning and execution, and centers of excellence like Go-To-Market, Human Resources, and Finance.
The delivery driver's primary function is to deliver and distribute Nestlé Products. Additional responsibilities include: delivering and unloading palletized orders; checking product quantities for accuracy, and maintaining all necessary paperwork. Delivery Drivers manage customer expectations regarding delivery and receiving instructions as well as managing backroom storage. The Delivery Driver is required to effectively communicate with sales personnel and management while maintaining all Federal and State and D.O.T. regulations and requirements.
' Decision Driving skills including proper following distance, proper eye lead, proper stopping distance, checking intersections, using safety wedge, proper use of horn, left/ right turn execution, seat belt use, checking and scanning mirrors, proper speed maintained, proper lane observance, parks in appropriate locations and avoids backing-up.
' Know the Accounts (check-in practices, tendencies of other vendors, etc.) and create rapport with appropriate staff members in all accounts, to gain trust and build a positive working relationship. Communicate with staff by name during deliveries, and exhibit a professional, polite & assertive demeanor. Respond to customer requests, and forward customer requests on to sales representative or management as needed. Communicate with sales representative or customer service center on special needs accounts or depots.
' Follow the strategies and procedures outlined in the NDSD Work Methods Manual as verified on work-withs. Eliminate waste and maximizes productivity through Work Methods (Establish a routine, control the situation, sense of urgency, be proactive, Keep product mobile, no re-work, etc.)
' Adhere to planned routing stop sequence, to meet open/close receiving time windows and minimize overall mileage & travel time. Follow prescribed travel path, adjusting to mitigate delay only when necessary
' Maintain neat and orderly backrooms, pick up credits on appropriate basis, place loads in proper freezer area, follow store procedures, and complete paperwork appropriately. Be mindful of fragile product, always handling carefully.
' Complete proper paperwork for returns, miss-picks, and transfers. Physically return product to warehouse when needed. To achieve above expectation when physical inventory is completed the variance should be zero.
' Conduct activities in a safe manner, follow corporate safety guidelines and requirements (no cell phones while driving, pre-trip/ post-trip inspections, proper bending, hand safety, etc.), use PPE, proactively address any unsafe conditions observed, locks vehicle, and completes DOT paperwork. Keep a clean and orderly cab and trailer.
' Prepare truck for operation by inspecting and documenting general condition-validating adherence to DOT standards.
' Demonstrate Decision Driving skills including proper following distance, proper eye lead, proper stopping distance, checking intersections, using safety wedge, properly using horn, left/right turn execution, using seat belt, checking and scanning mirrors, maintaining proper speed, observing proper lane, park in appropriate locations and avoiding backing.
' Respond to change with positive attitude, offers suggestions for improvements to increase effectiveness of change, support new initiatives, and maintain an open mind.
' Delivery to network of cross-dock facilities inclusive of moving route trucks into loading position and loading of product onto route trucks in the appropriate route and store sequence.
' Responsible for timely delivery to distributor customers and verifying case quantities to ensure over, shorts and damages are accounted for at the customer dock.
' Responsible for pick up of raw backhaul orders based on daily dispatch assigned
' Communicate directly with management and team members on issues, openly shares ideas with others, encourage performance in others, give feedback when needed, train new employees when applicable.
' Responsible for updating and providing accurate store receiving windows to be adjusted in Roadnet
' Other duties as assigned
JOB ESSENTIALS/ ATTRIBUTES:
' Drive business growth, drive for results, win in the market place
' Self-starter, gets involved quickly, takes on difficult tasks with enthusiasm.
' Takes action to achieve goals beyond what is required.
' Energy: Maintains high activity / productivity level. Operates with vigor, effectiveness and determination over extended periods of time.
' Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity).
' Strives to understand the details. Balances, analyzes and takes appropriate action
' Communication - Presents ideas effectively, actively listens, and works across functional boundaries with the ability to effectively communicate with customers, co-workers and store personnel.
' Can work in group or alone; oriented towards the good of the whole.
' Able to build solid working relationships
' Able to effectively deal with change and adversity in the work place
' Demonstrated ability to deliver consistent results while building organization capabilities.
' Manage job professionally and with a high level of organization.
' Able to practice safe working habits at all times
MINIMUM REQUIREMENTS & EDUCATION LEVEL:
' Be at least 21 years of age for DOT covered position
' High School Diploma / GED equivalent
' Must have a valid Class A CDL with airbrake endorsement meeting DOT requirements
' Successful completion of post offer background checks, drug screen, DOT physical and motor vehicle report for moving violations
' Ability to work early morning/late night hours
' Willing to work over 40 hours when required
' Willing to work any day of the week, weekends and Holidays
' Ability to work safely
' Ability to read, write and speak English
' 2 years or more Class A driving experience in a business environment preferred
' Grocery/Retail experience preferred
' Standing/Walking: Frequently, while performing some duties in warehouse; walking, up to 4 hours per shift on concrete surfaces.
' Lift/Carry: Frequently, 1-20 pounds of loading and stocking boxed/individual Nestle frozen products (10-200 items per stop or 200-2,400 items per shift) from truck to cart to freezer shelf. Carry short distance up to 6 feet.
' Sitting: Occasionally (10%), while operating vehicle between customer locations, can be subject to heavy traffic and vibration of the vehicle while in motion.
' Push/Pull: , using both hands and arms while moving filled pallets and transporting them to the store.
' Hands/Arms: Constant use of both hands/arms throughout work shift while unloading product using pallet jack. This job requires reaching/handling/gripping/grasping and fingering. Overhead reaching is required. Flexion and extension of the wrists when moving the product off the truck.
' Climbing: Seldom or not at all depending on employee height and store set-up/location, using small step ladder.
' Bending/Twisting: Constantly, at torso, bending at knees, 30-45 degrees while loading/unloading items from carts to freezer shelves, removing shrink wrap and performing back room stocking duties off loading pallets of products.
' Kneeling/Crouching: Occasionally, while stocking freezer display shelves or off loading pallets at floor level.
' Bending: To raise and lower truck doors
' Other Demands: Subject to cold temperatures -20 degrees F, while working in store freezer units up to 20 minutes, 5-7 times daily.
' Work is performed 50-80% of time at customer locations delivering products, 20-50% on the road driving vehicle.
' Hazards: Driving a variety of 12-15 ton vehicles in all types of weather, slippery surfaces, lifting hazards, exposure to moving vehicles and equipment, traffic hazards, fall hazard from work on dock and tailgate, fumes, odors and some bouncing, jarring, vibration from
' Tools/Equipment Used: 12-15 ton truck, hand truck, pallet jack, forklift, carts, dollies, straps, lift gates, and pallets
' Safety Equipment: Seat belts, gloves, hearing and eye protection as required.
This description should not be construed to contain every responsibility that an incumbent in this job may be required to perform. Incumbents are required to perform other related functions assigned.
Nestlé Direct Store Delivery is an Equal Opportunity Employer and is looking for diversity in candidates for employment.