Dependency Specialist - Senior
Maricopa County, AZ - Mesa, AZ

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Under general supervision, the Public Advocate Dependency Specialist - Senior is responsible for providing a variety of complex, specialized clerical support duties including opening, tracking, processing and closing case files.

Position Qualifications:
Minimum education and/or experience: A High School Diploma or GED Certificate and three (3) years of specialized clerical experience, which included at least two years in a indigent defense or justice system agency. An equivalent combination of education, job-related experience or training may be substituted for the minimum requirements on a year for year basis. Preferred education and/or experience: Preference may be given to applicants who have prior experience working with court or legal records. Knowledge, Skills, and Abilities: Knowledge of modern office methods and procedures, filing, telephone techniques and office equipment is necessary. Incumbent must be able to perform duties with speed and accuracy without immediate and constant supervision, and to use good judgment in recognizing scope of authority. The ability to learn, interpret and apply office practices and procedures is vital. The ability to establish and maintain effective working relationships with co-workers and the general public is essential. The ability to multi-task and effectively prioritize multiple assignments is critical.
NOTE: Degrees/credits must be from an academically accredited college or university as recognized by the U.S. Department of Education (USDE) or the Council for Higher Education (CHEA).

Essential Job Tasks:
Initiate, update and edit case management records using other records systems (iCIS, IRIS). Research and resolve data transaction/EDMS errors. Identify potential conflicts. Research case weights, and audit caseloads. Work quality control reports. Interpret and enter data from complex minute entries. Answer inquiries, and assist internal and external customers with electronic or physical case files or records requests, either in person or by telephone. Sort or classify information according to guidelines such as content, purpose, user criteria or chronological, alphabetical or numerical order. Pull files upon request. Obtain information from courts and staff to update case files, court calendars and case management systems. Create hard files, organize materials and affix labels. Transport and destroy (shred) case files. Troubleshoot process problems. Perform other, related duties as assigned.

Selection Procedure:
The Maricopa County Human Resources Department reserves the right to admit to the exam process only those candidates considered to be the most highly qualified. Those selected will be scored based on evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a pool provided by Human Resources.