Deployment Manager/Tier 2 Business and Technical Support
Yahoo! Inc. - Sunnyvale, CA

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This role is part of the Display Operations Team within the Sales-Operations & Strategy group at Yahoo! The Display Operations team is responsible for display advertising platform operations and support. We represent the single entry point for issues/questions related to our Display Ad Platform, supporting both Y! employees as well as external Publishers/Advertisers. We are currently seeking a Deployment Manager/Tier 2 Business and Technical Support rep that has a proven ability to understand the display ad-serving business and technology, can thrive in an environment that is customer focused, and can deliver exceptional results on behalf of our advertisers, network and publisher clients.

Primary Qualifications include:
  • 1-4 years of exposure to the internet advertising market in any meaningful capacity
  • Proven experience educating clients on use of ad serving products or platforms
  • Act as intermediate support to effectively triage and troubleshoot platform issues escalated from the Tier 1 customer care team
  • Ability to understand and explain technology to clients
  • Proven experience in or demonstrated passion for hands-on use of advertising technology and/or project management skills
  • Ability to take ownership of problems
  • Technical proficiency with HTML, Web browsers, javascript and ad tags
  • Experience working in support ticketing systems
  • Well developed skills as a hands-on consultant
  • Outstanding verbal and written communication
Tier 2 Business/Technical Support reps are evaluated on the following:

  • Foster and maintain close working relationships with clients and internal partners
  • Ability to successfully work hand-in-hand with engineering, development and product management teams to assist in resolution of platform issues
  • Effectively work with clients to ensure they can leverage our advertising technologies on a day-to-day basis
  • Explain technology issues in business terms
  • Enthusiastically take on special projects that would support our team and our clients
  • Help new team members grow professionally, and inspire them for excellence
Personal Attributes:
  • A team player, with the ability to work seamlessly within a matrix environment resulting in effective problem solving
  • Organized and detail oriented with a drive for excellence and a can do attitude
  • Must be proactive
  • Ability to juggle multiple projects and prioritize effectively
  • Willingness to take on ownership and accountability for projects
  • Solid communication skills
  • Solid technical skills, familiarity with internet technologies and ad serving products

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Yahoo! Inc. (Yahoo!), together with its consolidated subsidiaries, is a global Internet brand. Together with its owned and operated online...