PURPOSE OF CLASSIFICATION
The purpose of this classification is to oversee the day-to-day operations of the 911 Center, to include the supervision of departmental supervisors and equipment and the preparation and maintenance of records and reports.
Examples of Duties:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, scheduling and directing work, counseling, disciplining, and completing employee performance appraisals; recruits, hires, orients, and trains staff; develops training manual and testing programs; grades applicant tests, interviews applicants, and processes background checks; maintains departmental schedules.
Assists in planning, developing, implementing, and managing communication policies, procedures and practices by reviewing current practices, laws, regulations, staffing and equipment to ensure compliance; assists in creating new, and approving revisions and updates to, standard operating guidelines.
Responds to and investigates complaints from the public, emergency service agencies, and 911 personnel.
Develops, implements, and evaluates training programs for assigned personnel; develops training methods; coordinates the training and development activities of other trainers; prepares lesson plans and instructs on various topics; establishes guidelines and time tables for curriculum to ensure that rules, regulations, and updates are addressed in classroom instruction; provides consultation to field personnel on individual training issues and problems; assists in the preparation and monitoring of the annual training budget.
Ensures all communications equipment is functioning at all times; diagnoses problems to refer to proper repair technician; coordinates maintenance contracts; performs monthly system maintenance; researches technology for 911 equipment; issues and updates radio and CAD codes; gives and grades code exams.
Assists in developing, implementing, and tracking communications goals, objectives, and performance measures.
Answers and monitors emergency and non-emergency phone calls taken by 911; monitors dispatched radio traffic; analyzes call trends; observes, inspects, and monitors the behavior of subordinate employees to ensure compliance with departmental standards, performance and conduct; recommends and follows through on investigatory and disciplinary action/review as necessary in a fair and consistent manner for all section employees; dispatches fire/rescue, law enforcement or emergency medical personnel to calls.
Formats and prepares letters, memorandums, forms, reports, database inquiries and changes to master street address guide and other correspondence, reports, and written items; enters, edits, and analyzes computerized data; runs criminal histories, driver histories, and general inquiries on the Georgia Crime Information Center (GCIC) Network; reads weather system computers; shreds sensitive law enforcement documents.
Operates and maintains communications equipment; fulfills open records orders and audio tape requests; monitors emergency generator; builds and processes CAD reports.
Conducts and attends meetings.
Operates a computer terminal, phones, calculator, facsimile machine, printers, base and portable radios, copier, digital camera, radio scanner, generator, UPS and switch, television, VCR, pager, hand tools, housekeeping tools, headsets and handsets, tape recorder, office equipment, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
Ensures cleanliness of office area; makes copies; faxes and mails documents; enters data into the computer.
Performs other related duties as required.
High school diploma or GED; three years of experience in dispatch and communication administration; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver’s license. Must possess and maintain the following certifications: State of Georgia Registered Communicator Officer, Basic Communications Officer, Emergency Medical Priority Dispatch, GCIC/NCIC Operator, and Basic Communications Officer Training, Communications Center Supervisor, and Notary Public.
Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
Human Interaction: Requires the ability to perform in a supervisory capacity over subordinate supervisors.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, profit and loss, ration and proportion; may include ability to calculate surface areas, volumes, weights, and measures.
Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
Whitfield County, GA - 2 years ago