Deputy Section Manager (70076969/0320)
Washington State Health Care Authority - Olympia, WA

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Deputy Section Manager

WMS Band 2 Salary $63,216 to $84,288 Depending on Qualifications
**This recruitment will remain open until filled. Applicants are encouraged to apply early as the hiring authority reserves the right to make a hiring decision at any time.**

The Health Care Authority is Washington’s largest health care purchaser, responsible for providing comprehensive health coverage to more than 1.5 million residents through the Public Employees Benefits Board program and as the single state agency for the Medicaid program. To meet its mission, HCA strives to be a prudent purchaser of health care and an accountable organization, providing health transformation leadership to the benefit of both the public and private sectors with a focus on moving the health delivery system away from volume toward higher value and better outcomes. Increasingly, HCA is involved in activities under the Affordable Care Act through Medicaid Expansion and subsidies available in the Health Benefit Exchange. The agency anticipates more than 300,000 new clients over the next two years. HCA is a key player in the effort to develop a streamlined, efficient process for gaining health coverage for high quality health care services.

The Olympia office is located in downtown Olympia, within walking distance of shops, restaurants, bus lines, and less than two (2) miles from the freeway.

For more about our agency and its mission, visit our Web site at .

Position Objective
The Deputy Section Manager assists with all aspects of the MAGI/Medicaid implementation and enrollment services and ensures that delivery of services adheres to agency policies, federal regulations, and state law.

This position directly supervises a staff of 9 Medical Assistance Supervisors (MAS 5) and indirectly supervises approximately 90 Medical Assistant Specialist 4’s and 3’s. In addition, this position work with and assists the Regional Medical Enrollment Administrator to provide oversight of the regionally based Medical Eligibility Determination Section (MEDS) staff. This position acts as Section Manager for MEDS as needed when the Section Manager is unavailable. The position works directly with the Section Manager on issues and planning that affects the overall operations and staffing of MEDS.

This position has significant influence in statewide operations for implementing Medicaid and in strategically planning for HCA services throughout the state.

  • Manages delivery of Medicaid programs and is accountable to the Section Manager for meeting program expectations. Uses continuous quality improvement and performance analysis principles and methodology to monitor, evaluate and improve performance of the MAGI-related Medicaid programs.
  • Reviews and evaluates programs, procedures, policies and operational methods to assure coordinated implementation of programs; revises procedures and methods as needed to achieve optimum effectiveness.
  • Plans, leads, organizes and implements major changes in operations and service delivery that enhance the ability of Medical Eligibility Determination Section (MEDS) staff to serve the public while assuring the fiscal integrity of the Medicaid program.
  • Analyzes data to influence systems or processes and to drive decisions related to office functionality.
  • Closely coordinates with the Health Benefits Exchange and with the Economic Services Administration in DSHS to ensure agencies are providing seamless coverage for shared clients. Maintains ongoing liaison, coordination and collaboration with the Health Benefits Exchange HQ, Economic Services Administration HQ, regional and local Community Services Division Offices and Call Centers, Take Charge Family Planning Providers, Children’s Administration, Department of Health, other HCA sections, Community Based organizations, Legal Services and client advocates.
  • Responsible to recruit and hire supervisory level staff for Olympia Headquarters. Provide operational oversight of 9 supervisors, 9 lead workers and over 90 line staff who manage implementation and provide direct services to the public.
  • Represents MEDS, the Eligibility Policy and Service Delivery Division, and HCA as requested by the Section Manager in statewide public meetings, committees and community groups to provide information about interfacing with MEDS and to explain, inform and secure support for HCA policies and participation in programs administered by MEDS.
  • Effectively communicate with staff, the public, agency management and the media about issues related to effective program delivery. Providing accurate information on policy and operations to foster understanding and support for HCA and the Medicaid program.
  • Provide accurate information on policy and operation to foster understanding and support for HCA and the Medicaid program.
  • Manage the information information on policy and operations to foster understanding and support for HCA and the Medicaid program.
  • Manage labor relations as provided in the Collective Bargaining Agreement.
  • Create a culture of learning and performance management for direct reports and their staff across the state.
  • Train, coach and mentor direct reports to engage and promote a diverse and culturally relevant staff. Assure that staff are evaluated, recognized and/or disciplined in accordance with federal and state laws, agency policies and the Collective Bargaining Agreement.
  • Provide leadership to supervisory staff in developing and maintaining positive and respectful stakeholder, advocate, and community relationships.
  • Support the State's goal of a diverse workforce.


Required Qualifications:
  • A bachelor’s degree in health or public administration or a related field
  • and four (4) years’ experience managing service delivery of a program or series of programs which must have included direct supervision of line and/or supervisory staff. In addition, the following knowledge, skills and abilities are required: Management Practices Knowledge of heath care systems and health care delivery systems. Ability to manage a culturally diverse environment. Knowledge of management principles, strategic planning, budget development and fiscal accountability.
  • Demonstrated ability to provide organizational leadership to support staff, innovation, creativity and process improvement.
  • Ability to use independent and sound judgment to analyze, prioritize and make critical decisions in a high-volume, results-oriented environment where outcomes are under scrutiny by the public, the legislature and federal government.
  • Ability to assess, plan and implement organizational effectiveness for short-term and long-term strategic goals.
  • Knowledge and demonstrated use of project management principles and practices, including experience developing and managing project plans.

Managing Implementation of Programs:
  • Knowledge of federal and state and department regulations.
  • Ability to interpret statutes, rules, regulations and statewide operational policies.
  • Knowledge of the legislative and administrative rule making process.

Effective Communication and Relationships
  • Demonstrated effective verbal and written communication skills with a diverse audience including community partners, organizations, stakeholders and staff.
  • Ability to facilitate and lead multi-size groups to ensure positive outcomes.
  • Ability to establish and maintain positive working relationships with peers, staff, management, community partners, elected officials, stakeholders, media and the public.
  • Working knowledge of union management agreements and managing staff represented by labor unions.
  • Knowledge of affirmative action and equal opportunity laws.

Managing Technology:
  • Competency using word processing, spreadsheets, and e-mail software.
  • Competency with software that creates presentations (i.e. PowerPoint)
Preferred/Desired Qualifications:

  • Experience working with Medicaid or other public assistance programs.
  • Experience with ACES, ProviderOne, Health Plan Finder, Outlook, Microsoft Office products.

Supplemental Information:

**Special Note: Persons under final consideration for initial appointment within the agency are subject to a background check.
Failure to follow the application instructions below will lead to disqualification. If you have questions about the process, or need assistance, please contact the recruiter listed below before the posting closes.

To apply for this position you will need to complete your profile within and attach the following to your profile before completing the online application:
  • Cover letter describing how you meet the required and preferred qualifications of this position
  • Current resume
  • List of three professional references
The state of Washington is an equal opportunity employer. Persons with a disability that need assistance in the application or testing process or those needing this announcement in an alternative format, may contact Nicole Rivera at (360) 725-2134 or .

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