Desk Side Team Lead - - Springfield, VA
HealthEast Care System - Virginia

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Avanade Core Competencies and Behaviors:
Customer Focus; Embracing Change; Teamwork and collaboration; Realizing results the Avanade way; Technical passion; Interpersonal awareness

At Avanade we place great importance on understanding your background and expertise that align to our Competencies and Behaviors during the interview process.

For more information on the Avanade core competencies, behaviors, skill families and how you can prepare prior to interviews, please go to

Desk Side Team Lead - - Springfield, VA(Job Number: 21138)


At Avanade, business and technology consulting isn't just your career…it's your passion. And that means more than just working with new innovations. It means using technology to solve business problems in ways that make a real difference to you, your customers, and the world.

At Avanade, we:
  • Are passionate about pushing the limits of Microsoft technologies to help our customers achieve their goals.
  • Thrive on open dialogue and debate.
  • We share best practices and solve problems through teamwork.
  • Are committed to growth - as an organization and for each individual.
Major Responsibilities and day to day activities and/or objective for the role: - Responsible for daily supervision of the desk side team (e.g. delivery, process)
  • Manage the workload of the team, may make work assignments, and have responsibility for developing team members
  • Operate as a subject matter expert and may be the escalation point for issue resolution and customer escalations
  • Manages effective internal/external client relationships within a defined area of responsibility
  • Ability to exercise consistent judgment and discretion with work directly related to management policies and the general operations of the business
  • Support executive level personnel

Required Skills:
  • XP
  • Windows 7
  • SMS
  • SCCM
  • LYNC
  • MS Office 2007
  • Team Leadership
  • Help Desk Management
  • Excellent Communication Skills (written/verbal)
  • Offshore Team Leadership
  • Process Improvement
  • Effort Estimation
Primary Location: United States-Virginia
Travel: No |
Job Type: Standard
Region: - ASR
Job: Systems Engineer
Capability Group: Con/Sol - Infrastructure


HealthEast Care System - 16 months ago - save job
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A Journey Like No Other Starts Right Here. Throughout the East Metro, there is a health system dedicated to creating the best health care...