Custom Computer Specialists, Inc. is the #1 Technical Consultant on Long Island. We continue to successfully provide network integration, technical personnel, support services, products solutions, and consulting, to our valued clients in the New York metro area. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
We are looking for a motivated technical professional to join our team as a Deskside Support Technician.
The Deskside Support Technician will provide the below:
This person is responsible for providing first/second level support for all incoming help desk calls via phone and email as well as providing desk-side support in a K-12 educational environment.
- Address and follow up on requests received in help desk queue (via phone, e-mail and ticketing system)
- Follow up on resolved requests to ensure customer satisfaction
- Provide support for hardware/software issues over the phone and in person
- Deploy, configure, and troubleshoot user workstations (both Windows XP and 7)
- Deploy, configure, and troubleshoot standard and proprietary supported applications (MS Office, Web Browsers, Antivirus and others)
- Log all requests into Ticketing System
- Document and escalate call tickets to related IT groups for further support
- A minimum of 2-3 years’ experience in hardware and software support
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Experience with workstation imaging processes/software
- Strong knowledge of deployment, configuration and troubleshooting of workstation hardware
- Basic knowledge of deployment, configuration and troubleshooting of Windows operating systems (XP & 7)
- Basic knowledge of deployment, configuration and troubleshooting of standard and proprietary software
- CompTia A+ and Net+ certifications preferred
This position is based in Copiague, Long Island New York.
We offer excellent compensation and a comprehensive benefits package including medical, dental, vision and more!
Submit resume online on our careers site at www.customonline.com/careers.html
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