Desktop Engineer - Client Technology Services
JPMorgan Chase - Jersey City, NJ

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Job Description

Responsibilities Shall Include:
Provide technical assistance based on the research of current software and operating system service packs, patches, updates and fixes for desktop

Recommend, evaluate & document Operating System level standards, GPO requests

Make recommendations based upon the severity, critical need and implications to environment and supported applications

Investigate and propose new technologies and techniques for both hardware and software to improve customer efficiency, security and productivity

Ensure all new and proposed software is tested with existing desktop image prior to deployment

Participate in defining new standard for desktops and laptops, to meet the business need

Oversee the maintenance of the corporate desktop image as hardware changes occur ensuring no incompatibilities

Impact analysis on any platform level changes

Work with project managers on global projects with a focus on technical design, risk assessment, costs, timing and benefits

Work with business subject matter experts and key stakeholders to successfully integrate their solutions and objectives on to our platform

Provide desktop management automation through scripting to provide consistent and predictable services

Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems

Understand project requirements and map it to technology deliverables

Perform product assessment & document the findings and communicate to appropriate teams

Ensure firms platform and application standards are followed

Provide technical solutions and coordination for exceptions and issues as they arise

Interface with different teams (i.e. Packaging, Release Management, Development and QA, etc.) and provide technical support to various teams


10+ years of experience with Operating Systems (Windows XP, Windows7) standards, GPOs, Registry, Kernel level tweaks and similar platform technologies

10+ years Platform experience is a must: Understanding of low level windows components and integration between components.

Scripting knowledge is a must (C, C++, Vbscript, PowerShell)

Good knowledge of Network (i.e. TCP/IP, HTTP, SMB, DNS, etc.)

Good knowledge of SWV, application packaging with both MSI, SWV, and AppV

Good understanding of what it takes to support and engineer desktop platform on large scale production environment

Good troubleshooting & analytical skills

Must be able to multi-task & work independently

Heavy client focus & a team player

Flexible & get the job done attitude

Must have good written and communication skills



Primary Location

US-NJ-Jersey City-NOC 5 - 575 Washington / 02969


Central Technology & Ops



Job Type



Day Job

Employee Status


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