Desktop Specialist / Full-time
McHenry County College 14 reviews - Crystal Lake, IL

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Minimum Qualifications*:
EDUCATION: A.A.S. Degree in CIS, A+ Certification or equivalent specialized training required.

Two years experience with the following:
Microcomputer hardware and software support; Windows OS required. Macintosh OS strongly preferred

Supporting desktop technologies in a medium to large size network environment, academic environment preferred

Customer service experience

Position Description:
WORK WEEK: Flexible scheduling required days, evenings and weekends.

PRIMARY PURPOSE: Deliver expert quality support services, covering a broad spectrum of PC compatible and Macintosh compatible desktop hardware and software, to the faculty, staff, and students in a networked environment, while providing superior, professional customer service. This includes Level 1 service desk support, technology consultations with end users, training and mentoring of service desk staff, learning and implementing new technology, and providing other technology support as needed.

Provide hardware components support, including installation of modular components and peripherals

Provide classroom and staff software support

Assist with the implementation and maintenance of security measures

Provide printer and printer connectivity support

Provide network connectivity support, coordinating with the network support staff

Analyze and optimize desktop performance, coordinating with the network support staff

Install and configure storage devices, including internal and external drives

Periodic assignment to information security support

Assist other IT departments on system and hardware upgrades and major projects.

Assist with data entry in a variety of user support databases

Provide mobile computing support

Additional duties as assigned by immediate supervisor

Adequate vision and motor skills required for delicate component installation and repair work

Specialized knowledge of hardware and software troubleshooting techniques

Excellent customer service skills

Ability to work effectively under pressure, working on several projects and activities simultaneously while remaining organized and focused

Ability to work with minimum supervision and direction

Ability to bend and reach

Ability to safely lift 50 lbs, unassisted

Ability to provide quality telephone customer service

Ability to use computing devices and peripherals for extended periods of time

Able to perform all of the essential functions, skills and abilities of the position

Minimum Salary Range:
$32,012 Minimum Annual Salary

Application Required Materials:
Qualified applicants must submit an MCC Employment Application form (download from this website), current resume and college transcripts or certifications.

Review Date/Deadline:
Application Review begins November 2, 2012. Applications are accepted until the position is filled.

About this company
14 reviews