Desktop Support
MIRATEK Corporation - International Technology Consulting Group - El Paso, TX

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DESCRIPTION

The Desktop support specialist will provide advice and assistance to customers encountering software/equipment problems.

DUTIES

** Perform technical support work pertaining to local area network connectivity, equipment, software and hardware and provides support in the installation, maintenance, advice and assistance in all computer related areas.** Will answer calls and respond to electronic mail from customers relating to account and password questions, file restoration problems, hardware/software troubles** Will be expected to identify calls, as well as record, location, date/time, and problem definition.** Will assist users in PC setup and configuration.** Required to track status of problem to assure resolution, record resolution, and perform customer call backs.

QUALIFICATIONS

** Bachelor's degree in Computer Science or Computer Information Systems required** Knowledge of hardware connectivity requirements for Video Teleconference (VTC), TNET, and VTT systems, and in the management, troubleshooting, and repair of all IT, VTC and audio-visual systems.** Must be A+ or NET+ certified and certified in Microsoft 2000/XP operating systems. •· Perform technical support work pertaining to local area network connectivity, equipment, software and hardware and provides support in the installation, maintenance, advice and assistance in all computer related areas.•· Will answer calls and respond to electronic mail from customers relating to account and password questions, file restoration problems, hardware/software troubles•· Will be expected to identify calls, as well as record, location, date/time, and problem definition.•· Will assist users in PC setup and configuration.•· Required to track status of problem to assure resolution, record resolution, and perform customer call backs.

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