Assist employees with workstation, printing, and mobile device setup, troubleshooting, repair, upgrading, and administration.
Manage help desk tickets ensuring that users are responded to promptly and kept informed as to the status of their requests.
Prepare systems for new employees, including laptops, desktops, mobile devices, and account creation.
Research solutions using appropriate resources, and document solutions to common problems for use by the staff and technical support teams.
Maintain current certifications as directed by the Corp IT manager.
Provide remote and on site support for both domestic and foreign field offices.
Work with tech support team to ensure accuracy of hardware, software, and service part inventories.
Demonstrated troubleshooting skills for Apple hardware and software products (Mac, Mac Server, and iOS)
Passion for delivering excellent quality customer service
2+ years experience Apple/Mac hardware and software support and GSX or iRepair systems
General Windows XP, Vista, 7, and Server troubleshooting skills
Experience managing file and printer sharing for Windows users
Apple ACSP and ACMT Certifications
Allow for flexible work hours as needed
Be able to lift equipment up to 50 pounds
Apple ACTC or ACSA certification
Familiarity or Certified Administrator with JAMF Casper Suite
End-user smartphone support experience
Administrative experience with Crashplan, Adobe Application Manager Enterprise Edition (AAMEE), Google Apps, and Web Help Desk
Experience Active Directory administration
ngmoco:) - 2 years ago