Desktop Support Specialist (#29131)
EBI Consulting - Burlington, MA

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Position Description:
The Desktop Support Specialist provides
support to end users on a variety of IT issues. Identifies, researches, and

resolves technical problems. Responsibilities include:
As a primary person on the Help Desk, respond to telephone calls, email and personnel requests for technical support.

Documents, tracks and monitors the problem to ensure a
timely resolution.

Has knowledge of commonly-used concepts, practices, and
procedures within the IT field.

Will rely on experience and judgement to plan and accomplish
goals.

Responsible for setting up computers: loading all software,
security patches, email accounts, security settings, network connection
settings.

Responsible for virus/malware removal.

Strong personable skills and ability to work with non-technical people over the phone and in person.

Able to think logically and troubleshoot any issues through
completion.

Patience and Strong organization a must with the ability to
adapt quickly and work in a team based environment.

Candidate must have minimal 2 yrs and maximum of 5yrs experience in similar position.

Education & Experience requirements:
Required - Bachelors Degree, preferably in field of MIS, Computer
Science, or Information Systems.

EBI Consulting - 2 years ago - save job - copy to clipboard
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