The Desktop Support Specialist provides
support to end users on a variety of IT issues. Identifies, researches, and
resolves technical problems. Responsibilities include:
As a primary person on the Help Desk, respond to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a
Has knowledge of commonly-used concepts, practices, and
procedures within the IT field.
Will rely on experience and judgement to plan and accomplish
Responsible for setting up computers: loading all software,
security patches, email accounts, security settings, network connection
Responsible for virus/malware removal.
Strong personable skills and ability to work with non-technical people over the phone and in person.
Able to think logically and troubleshoot any issues through
Patience and Strong organization a must with the ability to
adapt quickly and work in a team based environment.
Candidate must have minimal 2 yrs and maximum of 5yrs experience in similar position.
Education & Experience requirements:
Required - Bachelors Degree, preferably in field of MIS, Computer
Science, or Information Systems.
EBI Consulting - 2 years ago
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