Desktop Support Specialist - Ashley Furniture HomeStore
Broad River Furniture - Charlotte, NC

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Job Descriptions:
Broad River Furniture is currently seeking a DESKTOP SUPPORT SPECIALIST


Under immediate supervision, maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Primary source for end user support including tier one phone support.

Essential Duties and Responsibilities

Performs repairs and maintenance on the Company’s PC/Mac related hardware, software, and peripherals.

Supports the deployment of new PC/Mac based systems and upgrades existing hardware and software.

Applies problem solving methods to all computer related hardware and software issues and recommends solutions.

Provides timely support and assistance to systems users.

Communicates the status of all problems assigned to him/her according to the existing procedures.

Performs network and e-mail administrative activities as assigned.

Provides backup for Network Administrators when needed.

Maintains appropriate inventories of PC/Mac hardware and software.

Works with vendors on the evaluation of PC and Mac related products.

Provides administrative reports to ensure up-to-date and accurate information.

Assists in computer operations when necessary.

Adheres to all security procedures.

Observes all company safety policies, procedures and practices. Immediately notes and corrects any safety hazards. Immediately notifies supervisor of any hazards she or he is unable to correct.

Maintains, upgrades and/or replaces hardware and software systems.

Should be familiar with IBM PC compatible and Mac hardware and software.

Interfaces with PC vendors.

Relies on instructions to perform the duties of the position.

Performs other duties as assigned.

Required Experience:
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:
One to four years’ related experience and/or training; or equivalent combination of education and experience.

Computer/Equipment Skills:
Experience with Microsoft Office programs including Word, Excel, PowerPoint and Access at the beginner level. Internet savvy

Language Skills:
Ability to read, write and speak clearly in English. Ability to present information to customers, clients, and other members of the organization.

Mathematical Skills:
Ability to add, subtract, multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.

Certificates, Licenses, Registrations:
There are no special licenses, certificates, or registrations needed to perform the essential duties of this position. CompTia A+ Certification and/or Microsoft Certification is desired.

Physical Demands and Work Environment:
The physical demands and work environment described here are representative of those an employee encounters while successfully performing the essential functions of this job.

  • The following physical activities are required over 2/3 of a typical day:
  • Talking or hearing
  • The following physical activities are required 1/3 to 2/3 of a typical day:
  • Sitting
  • Use hands to finger, handle or feel
  • Reaching with hands and arms
  • Climb or balance
  • Stoop/Kneel/Crouch/Crawl
  • The following physical activities are required under 1/3 of a typical day:
  • Lifting up to 10 pounds
  • Lifting up to 25 pounds
  • Lifting up to 50 pounds
  • Position requires the following vision requirements:
  • Ability to distinguish colors and shades
  • Close vision
  • Position works in an office environment.
Keyword: maintenance, servers, Active Directory, desktop support, desktop, support, information technology, IT, computer, specialist,
From: Broad River Furniture

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