The primary responsibilities for this position include answering the telephone and performing troubleshooting activities for EPIC software/hardware, Epic system issues and assisting in other help desk operations. Responsibilities include tier one support of the EPIC software/hardware system issues, triage of non tier one EPIC software/hardware issues, escalating trouble tickets to the appropriate teams, and monitoring and updating the help desk tracking system.
Troubleshoot EPIC related computer workstation problems and recommend solutions and alternatives; may frequently contact vendors and other local or remote experts for assistance with more difficult problems.
Provide technical consulting and troubleshooting on EPIC application, EPIC hardware-related problems as well as EPIC network-related problems.
Documents all reported issues accurately, collecting all relevant information required to assist in resolution; triage's issues to appropriate Epic application teams if necessary.
Possess understanding of all standard Epic work flows for both Clinical and Revenue Cycle applications.
Researches root cause of issues relating to the Epic system to include standard work flow issues, work queues and training deficiencies; may contact Epic Application Teams for assistance with more difficult problems.
Bachelors degree in Computer Science or related field or related experience, and five years experience.
MUST APPLY ONLINE AT WWW.UTHSCSAJOBS.COM
THIS POSITION IS SECURITY SENSITIVE
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
HealthcareITCentral.com - 2 years ago