Desktop Support Technician - NYC
Yelp - New York, NY

This job posting is no longer available on Yelp. Find similar jobs: Desktop Support Technician jobs - Yelp jobs

As a Desktop Support Technician at Yelp in our New York office, you will be the escalation point for anything related to Information Technology. You will be responsible for first and second tier support of all employees across the office be it Mac, Windows, imaging, phones, desk setups, video conferencing, training or general assistance.

We are looking for someone experienced and confident enough to drive IT support entirely for this location while delivering world class customer service to a fast moving sales environment. Moreover, as Yelp is primarily an Apple environment we are looking for someone who can comfortably live and breath in the Mac space. Lastly, you will also have the opportunity to work closely with your counterparts in other offices from San Francisco to London.

Primary Responsibilities:
Mac desktop support for OS, software and hardware

Windows desktop support for OS, software and hardware

Microsoft Active Directory knowledge

PBX server and desktop side support

General employee handholding

Manage escalation ticket queue by priority

Google Apps support

Meeting support using local A/V equipment & LifeSize Video Conferencing equipment

HP & Ricoh MFP printer hardware support along with Windows print server support

Desktop related network support & troubleshooting

Necessary Requirements:
2+ years of Desktop Support in a Mac environment

Very strong customer service skills

Expertise in supporting current releases of OSX

Proficiency in supporting Windows XP & 7

Working knowledge of Microsoft Active Directory

Strong understanding of Networking protocols

Knowledge of PBX systems and associated concepts

Ability to excel in a fast paced, team focused environment with little supervision

A sense of humor!

Yelp - 20 months ago - save job - block
Recommended Jobs
IB - Desktop Support
Design Strategy Corporation - New York, NY
Design Strategy Corporation - 6 hours ago
Easily apply

Senior Desktop Support Tech
Design Strategy Corporation - New York, NY
Design Strategy Corporation - 6 hours ago
Easily apply

IT Support Desk Technician
Rose Associates Inc. - New York, NY
Monster - 10 days ago
About this company
11 reviews
Yelp connects people with great local businesses. Yelp was founded in San Francisco in July 2004. Since then, Yelp communities have taken...