As a Desktop Support Technician at Yelp in our New York office, you will be the escalation point for anything related to Information Technology. You will be responsible for first and second tier support of all employees across the office be it Mac, Windows, imaging, phones, desk setups, video conferencing, training or general assistance.
We are looking for someone experienced and confident enough to drive IT support entirely for this location while delivering world class customer service to a fast moving sales environment. Moreover, as Yelp is primarily an Apple environment we are looking for someone who can comfortably live and breath in the Mac space. Lastly, you will also have the opportunity to work closely with your counterparts in other offices from San Francisco to London.
Mac desktop support for OS, software and hardware
Windows desktop support for OS, software and hardware
Microsoft Active Directory knowledge
PBX server and desktop side support
General employee handholding
Manage escalation ticket queue by priority
Google Apps support
Meeting support using local A/V equipment & LifeSize Video Conferencing equipment
HP & Ricoh MFP printer hardware support along with Windows print server support
Desktop related network support & troubleshooting
2+ years of Desktop Support in a Mac environment
Very strong customer service skills
Expertise in supporting current releases of OSX
Proficiency in supporting Windows XP & 7
Working knowledge of Microsoft Active Directory
Strong understanding of Networking protocols
Knowledge of PBX systems and associated concepts
Ability to excel in a fast paced, team focused environment with little supervision
A sense of humor!
Yelp - 20 months ago
Yelp connects people with great local businesses. Yelp was founded in San Francisco in July 2004. Since then, Yelp communities have taken...